(734) 555-0147 ◇ Ann Arbor, MI
miriam.fontaine@example.com ◇ linkedin.com/in/miriam-fontaine ◇ miriamfontaine.com
Organized coordinator returning to paid work after 6 years of substantial volunteer roles, seeking an operations or program position. Managed a food pantry distribution serving 340 households a week, coordinated 55 volunteers across a rotating schedule, and raised $92,000 across 3 fundraising campaigns. The responsibility was real even though the work was unpaid, and the skills transfer directly.
Coursework in Community Organization, Research Methods, and Public Policy; graduated cum laude.
Completed 60 hours covering volunteer management, grant writing, budgeting, and program evaluation.
- Coordinate weekly distribution serving 340 households, managing intake, inventory, and a rotating schedule of 55 volunteers.
- Cut average household wait time from 42 minutes to 15 by restructuring the distribution flow into 4 stations with parallel intake.
- Reduced food waste by 31% over two years by introducing a rotation system and a partnership with 3 local grocers for short-dated stock.
- Planned and ran 3 annual fundraising campaigns raising $92,000 combined, exceeding target in each of the past 3 years.
- Grew the donor list from 180 to 640 contacts by building an email program and a follow-up sequence after each event.
- Wrote 6 grant applications, of which 4 were funded for a combined $47,000 toward the tutoring program.
- Coordinated scheduling, vendor management, and reporting for a property portfolio of 900 units and a team of 18.
- Reduced vendor spend by 14% over two years by consolidating 22 suppliers to 12 and renegotiating 5 service agreements.
- Managed the maintenance request queue of roughly 300 tickets a month, holding average resolution at under 3 days.
Distribution Flow Redesign. Restructured a single-queue food distribution into 4 parallel stations with separate intake, after timing where households actually waited. Average wait fell from 42 minutes to 15, and the pantry now serves the same volume in 2 fewer volunteer hours.
Grocer Rescue Partnership. Negotiated agreements with 3 local grocers to route short-dated produce and bakery stock to the pantry rather than to disposal. Food waste fell 31% and the pantry gained roughly 400 pounds of fresh product a week.
Donor Email Program. Built a donor list and a post-event follow-up sequence where none had existed, segmented by giving history. The list grew from 180 to 640 contacts and repeat giving rose to 44% of donors.
- Serve on the parent advisory council at a local elementary school, meeting monthly across the school year.
- Organize a neighborhood tool library of about 180 items, handling lending records and maintenance scheduling.
- Completed a 60-hour nonprofit management certificate in 2023 while volunteering, to formalize skills built on the job.
- Lead a volunteer team of 55 across a rotating weekly schedule, handling recruitment, training, and coverage gaps.
- Sit on the food pantry's operations committee of 7, which sets service hours, intake policy, and partner agreements.
- Trained 20 new volunteers on intake and confidentiality procedures, with every shift covered across 3 years.

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