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A strong UX research resume should connect your studies to product decisions and results. Highlight studies run per year, participants recruited, the product changes your findings shaped, and the metrics that moved, such as activation, conversion, completion, churn, or support calls. Name your methods and tools, because research platforms, survey tools, and analytics are filtered on. State your role plainly, since a mid-level researcher, a research coordinator, an associate, a senior researcher, a new graduate, a public sector UX specialist, and a freelance researcher are hired on different evidence. Use the examples below to see how to turn research work into clear, results-focused resume achievements.
Meet Signe Mortensen, a UX researcher for 3 product teams at a personal finance app used by 4 million people. This example shows research impact evidence: 20 studies a year, activation raised from 41% to 58%, and 30-day churn cut 12%.
(612) 555-0197 ◇ Minneapolis, MN
signe.mortensen@example.com ◇ linkedin.com/in/signe-mortensen ◇ signemortensen.com
UX researcher with 5 years of mixed-methods research, currently embedded with 3 product teams at a personal finance app used by 4 million people. Runs about 20 studies a year, and research findings led to an onboarding redesign that lifted account activation from 41% to 58% and a budgeting feature change that cut 30-day churn 12%. Pairs interviews and usability tests with product data so teams know both what users do and why.
Coursework in Research Methods, Cognitive Psychology, Survey Design, and Statistics. Thesis on trust cues in financial apps.
Minor in Statistics. Research assistant in a decision-making lab for 2 years.
Onboarding Research and Redesign. Combined funnel data from Amplitude with 18 interviews and 24 usability sessions to find that account linking and unclear value were the main drop-off points, then worked with design on 3 test rounds, which shaped a redesign lifting activation from 41% to 58%.
Early Churn Diary Study. Ran a 6-week diary study with 30 new users and a follow-up survey of 1,500, finding that budgets felt too strict in the first month, which led to a flexible budget feature and cut 30-day churn 12%.
Research Repository Rollout. Set up a Dovetail repository with tagging standards and moved 3 years of past studies into it, then trained 25 product managers and designers to search it, which cut repeat research requests by about a third.
Meet Dashiell Crane, a user research coordinator supporting 9 researchers at a business software company. This example shows research operations evidence: 1,100 participants a year, recruit time cut from 3 weeks to 6 days, and a 4,500-person panel.
(512) 555-0114 ◇ Austin, TX
dashiell.crane@example.com ◇ linkedin.com/in/dashiell-crane ◇ dashiellcrane.com
User research coordinator with 5 years in research operations, currently supporting a team of 9 researchers at a business software company. Recruits about 1,100 participants a year, cut the average time to recruit for a study from 3 weeks to 6 days, and built a participant panel of 4,500 customers. Handles the logistics, consent, and incentives so researchers can focus on the research.
Coursework in Ethnographic Methods, Research Ethics, Statistics for Social Sciences, and Digital Cultures.
Courses in research operations, usability testing, and survey design.
Customer Research Panel. Built an opt-in research panel with an in-app invite, a short profile survey, and consent tracking in Airtable linked to Salesforce, then grew it to 4,500 customers, which cut average recruit time from 3 weeks to 6 days and cut paid recruitment spend by about $60,000 a year.
Research Request Intake. Set up a single intake form, weekly triage, and study templates for screeners, consent, and scheduling, used for about 80 studies a year, which cut back-and-forth with requesters and let researchers start studies about 1 week sooner.
Incentive Process Clean-Up. Moved participant incentives from manual gift cards to Tremendous with budget codes per study, which cut payment time from 10 days to 1 day and gave finance a monthly incentive report by team.
Meet Mina Farzaneh, a former market research analyst now researching checkout and search for an online retailer. This example shows associate evidence: 26 usability studies in 2 years, mobile conversion up 9%, and zero-click searches cut 22%.
(949) 555-0127 ◇ Irvine, CA
mina.farzaneh@example.com ◇ linkedin.com/in/mina-farzaneh ◇ minafarzaneh.com
Associate UX researcher who moved from 4 years in market research into UX, now researching checkout and search for an online home furnishings retailer with $900M in annual sales. Has run 26 usability studies and 4 surveys in 2 years, and findings led to a checkout change that lifted mobile conversion 9% and search filter changes that cut zero-click searches 22%. Brings survey rigour from market research to everyday product questions.
Coursework in Research Methods, Survey Research, Data Analysis, and Consumer Culture.
Also completed a 10-week UX research course with a portfolio of 3 case studies.
Mobile Checkout Study. Ran 16 moderated mobile checkout sessions and reviewed Contentsquare session data for 50,000 checkouts, finding that address entry and surprise delivery fees drove most drop-off, which led to a simpler flow and upfront fees that lifted mobile conversion 9%.
Search and Filter Research. Ran a tree test with 300 shoppers and 10 search usability sessions on how people narrow furniture choices, which led to renamed filters and 4 new ones for size and material and cut zero-click searches 22%.
UX Portfolio Case Study. Redesigned the booking flow of a local climbing gym as a self-directed project, running 8 interviews and 2 rounds of usability tests, which cut average booking time from 4 minutes to 90 seconds in testing and was adopted by the gym.
Meet Tovah Greenbaum, a senior UX researcher leading member experience research for a health insurer with 5 million members. This example shows senior evidence: claim-related calls cut 27%, 12 journeys measured, and 4 researchers mentored.
(212) 555-0189 ◇ New York, NY
tovah.greenbaum@example.com ◇ linkedin.com/in/tovah-greenbaum ◇ tovahgreenbaum.com
Senior UX researcher with 11 years in research, currently leading research for member experience at a health insurer with 5 million members. Leads strategic research that shaped a new claims experience cutting claim-related calls 27%, set up a measurement programme tracking task success on 12 key journeys, and mentors 4 researchers. Brings research to the start of product decisions, not just to the end.
Dissertation on decision-making under uncertainty in health choices. 5 peer-reviewed publications.
Summa cum laude. Honours thesis on health literacy and form design.
Claims Experience Foundational Research. Ran 40 in-home interviews, a 3-week diary study with 25 members, and analysis of 10,000 call transcripts to map why members call about claims, then led 4 workshops with product, operations, and design, which shaped a claims tracker that cut claim-related calls 27% and saved about $5M a year.
Journey Task Success Programme. Defined 12 key member journeys with success metrics, ran quarterly benchmark studies with 400 members per journey, and linked results to call and digital data, which gave executives a quarterly scorecard and guided about $12M in investment decisions.
Subscription Tier Research. Ran a MaxDiff survey with 3,000 readers and 20 follow-up interviews to rank 20 subscription features, which shaped 3 new subscription tiers that lifted conversion 14% and average revenue per subscriber 8%.
Meet Luca Brambilla, a 2026 human-computer interaction graduate with an automotive UX research internship. This example shows entry level evidence: 18 usability sessions, task errors cut 35%, and a trip planner used by 60,000 riders a month.
(734) 555-0151 ◇ Ann Arbor, MI
luca.brambilla@example.com ◇ linkedin.com/in/luca-brambilla ◇ lucabrambilla.com
Entry level UX researcher and 2026 graduate of a master of human-computer interaction programme, with a UX research internship at an automotive software company and 3 client research projects. Ran 18 usability sessions on an in-car navigation app, and findings led to changes that cut task errors 35%; a client project for a transit agency shaped a trip planner used by 60,000 riders a month. Curious, careful with participants, and quick to turn sessions into clear findings.
GPA 3.9. Coursework in User Research Methods, Interaction Design, Accessibility, and Quantitative Methods for HCI.
Coursework in Perception, Memory, Linguistics, and Research Design. Research assistant in a memory lab.
Transit Trip Planner Research. Led a 4-person student team interviewing 24 riders at stations and running 12 usability tests on trip planner prototypes, finding that transfer times and accessibility info mattered most, which shaped a trip planner now used by 60,000 riders a month.
In-Car Navigation Usability Study. Planned and ran 18 driving simulator sessions measuring task time, errors, and glance time on 6 navigation tasks, which led to a flatter menu and clearer voice prompts that cut task errors 35% in the next round.
Library Catalogue Accessibility Study. Tested a public library catalogue with 8 screen reader and magnifier users on 5 tasks, documenting 15 barriers with severity ratings and fixes, all of which the library vendor addressed within 6 months.
Meet Zuri Mbwana, a UX specialist for a state benefits agency serving 1.3 million residents a year. This example shows public service evidence: application completion raised from 54% to 81%, help calls cut 38%, and 60 pages brought to WCAG 2.1 AA.
(850) 555-0143 ◇ Tallahassee, FL
zuri.mbwana@example.com ◇ linkedin.com/in/zuri-mbwana ◇ zurimbwana.com
UX specialist with 7 years in research, design, and accessibility for public services, currently the UX specialist for a state benefits agency whose online applications serve 1.3 million residents a year. Led research and redesign that raised online application completion from 54% to 81%, cut application help calls 38%, and brought 60 key pages to WCAG 2.1 AA. Works across research, content, and design to make government services simple to use.
Coursework in Usability Evaluation, Information Architecture, Accessibility, and Content Strategy.
Also holds the Nielsen Norman Group UX Certification with an interaction design specialty.
Benefits Application Redesign. Ran 30 field interviews at benefit offices and 40 usability sessions, including 10 with screen reader users, then redesigned a 23-page application into 9 shorter steps with plain-language questions and save-and-return, which raised completion from 54% to 81% and cut help calls 38%.
Accessibility Remediation Programme. Audited 60 key pages against WCAG 2.1 AA with axe and manual screen reader testing, logged 340 issues by severity, and worked with 4 developers on fixes over 9 months, which brought all 60 pages to AA and cleared an open accessibility complaint.
Plain Language Content Standard. Wrote a plain-language standard with 25 rules and 60 before-and-after examples, tested with 20 residents, and trained 45 agency content writers, which cut the average reading level of application pages from grade 12 to grade 7.
Meet Clement Arceneaux, an independent user researcher working with start-ups and mid-size companies in software, travel, and consumer health. This example shows freelance evidence: 70 projects for 34 clients, 65% repeat or referral business, and trial-to-paid conversion raised 31%.
(504) 555-0168 ◇ New Orleans, LA
clement.arceneaux@example.com ◇ linkedin.com/in/clement-arceneaux ◇ clementarceneaux.com
Independent user researcher with 9 years of experience, running a freelance research practice for start-ups and mid-size companies in software, travel, and consumer health. Has delivered 70 research projects for 34 clients since 2021, with 65% repeat or referral business, and research findings have fed product launches that raised trial-to-paid conversion by up to 31%. Scopes research tightly around the decisions clients need to make and delivers in weeks, not months.
Coursework in Ethnographic Methods, Design Anthropology, Qualitative Data Analysis, and Research Ethics.
Minor in Psychology. Editor of the student newspaper for 1 year.
Software Onboarding Discovery. Interviewed 20 trial users and 10 churned trial users for a project management start-up, mapped where users stalled in the first week, and ran a decision workshop with the founders, which shaped a guided setup flow that raised trial-to-paid conversion 31%.
Consumer Health App Pricing Research. Combined 16 interviews with a pricing survey of 1,200 people for a sleep app, testing 3 plan structures, which led the client to launch an annual plan that became 58% of new subscriptions within 6 months.
Travel Package Research. Ran interviews with 25 travellers and a concept test with 800 site visitors on bundling hotels, flights, and tours, which shaped a trip package feature that added about $12M in annual bookings.
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