(717) 555-0128 ◇ Harrisburg, PA
colby.ostrowski@example.com ◇ linkedin.com/in/colby-ostrowski ◇ colbyostrowski.com
Personal lines underwriter with 5 years in property and casualty insurance, currently underwriting homeowners and auto business for a regional insurer writing $420M in premium through 900 independent agents. Reviews about 55 submissions and referrals a day, keeps a book loss ratio of 58% against a 64% target, and cut average referral turnaround from 3 days to 1. Makes consistent, well-documented decisions that agents can understand and trust.
Coursework in Property and Liability Insurance, Risk Analysis, Insurance Law, and Statistics.
3 of 8 CPCU courses completed, with the designation expected in 2027.
- Review about 55 homeowners and auto submissions and referrals a day for a $420M book written by 900 agents.
- Keep an assigned book loss ratio of 58% against a 64% target over 3 years for 140 agencies.
- Cut average referral turnaround from 3 days to 1 by adding a daily queue review and 15 decision templates.
- Processed about 80 new business and endorsement items a day with a 99% accuracy rate on audits.
- Ordered and reviewed about 120 home inspections a month, flagging 15% for follow-up by underwriters.
- Completed the 18-month underwriter development programme in 14 months, 1 of 2 in a class of 10.
- Supported 4 agents with about 30 home and auto quotes a week across 5 insurance companies.
- Built a renewal tracking sheet for 600 policies that cut missed renewal reviews to 0.
- Earned the state property and casualty producer licence during the 12-week internship.
Referral Turnaround Improvement. Mapped the referral process, added a daily queue review, and wrote 15 decision templates for common referral types with the underwriting manager, which cut average referral turnaround from 3 days to 1 and lifted agent satisfaction with underwriting from 3.5 to 4.4 of 5.
Roof Age Renewal Review. Used aerial imagery and inspection data to review 2,800 renewals with roofs over 20 years old, requiring repairs or changing coverage on 340, which cut wind and hail losses on the reviewed group by about 30% the next year.
Agency Book Scorecard. Built a Tableau scorecard for 140 agencies showing loss ratio, growth, and referral quality, reviewed with each agency 2 times a year, which helped 12 poor-performing agencies bring loss ratios under target within 18 months.
- Member of a local CPCU society chapter, attending 6 education meetings a year.
- Volunteer with a home repair nonprofit, helping on about 5 roof and safety repair days a year.
- Play in a recreational softball league of 12 teams every spring and summer.
- Mentor 2 underwriting associates a year through the underwriter development programme.
- Lead guideline training for about 60 agency staff a year in 4 regional sessions.
- Serve on the personal lines guideline committee of 7 that reviews rules each quarter.

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