Resume Example

Team Lead Resume Examples

Real-world team lead resume examples across support, engineering, operations, design, and training teams, with the team size, quality, productivity, and retention results that employers look for.
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A strong team lead resume should show the size of the team you lead and what improved because you led it. Highlight headcount and scope, quality and customer scores, productivity and throughput, safety or delivery records, attrition, and the people you hired, trained, or promoted. Name your tools and credentials, because the systems your team runs on are filtered on. State your level plainly, since a support team lead, an engineering group lead, a senior operations leader, a bridge design section lead, and a lead bootcamp instructor are hired on different evidence. Use the examples below to see how to turn leadership work into clear, results-focused resume achievements.

Team Lead Resume Example

Meet Dominika Hruska, a support team lead managing 11 specialists at a payroll software company. This example shows team lead evidence: customer satisfaction raised from 86% to 94%, first response cut to 55 minutes, and attrition down to 9%.

Dominika Hruska

(919) 555-0148 ◇ Raleigh, NC

dominika.hruska@example.com ◇ linkedin.com/in/dominika-hruska ◇ dominikahruska.com

Objective

Customer support team lead with 6 years in software support, currently leading a team of 11 support specialists at a payroll software company serving 14,000 small businesses. Raised team customer satisfaction from 86% to 94%, cut median first response time from 6 hours to 55 minutes, and brought team attrition from 36% to 9% a year. Leads by coaching on real tickets, removing blockers, and keeping the team close to the customer.

Education
B.A. in Business Communication, Triangle Crown University 2016 – 2020

Coursework in Organisational Communication, Team Leadership, Customer Relationship Management, and Statistics.

HDI Support Center Team Lead Certification, HDI 2023

Coaching, performance metrics, workforce planning, and knowledge management for support teams.

Skills
Team Leadership
One-to-one coaching, ticket quality reviews, performance plans, hiring and onboarding, shift scheduling, recognition programmes, team goal setting
Support Operations
Queue management, service level targets, escalation paths, knowledge base upkeep, macros and automations, peak season staffing, bug reporting to product teams
Metrics and Improvement
Customer satisfaction and effort scores, first response and resolution time, contact driver analysis, quality scorecards, weekly team reporting
Tools & Platforms
Zendesk, Intercom, Jira, Confluence, Salesforce Service Cloud, Klaus, Looker, Slack, Google Sheets
Experience
Support Team Lead 04/2023 – Present
Oak City Crown Payroll Raleigh, NC
  • Lead 11 support specialists handling about 9,000 tickets a month for 14,000 small business customers.
  • Raised team customer satisfaction from 86% to 94% through weekly ticket reviews and a 12-point quality scorecard.
  • Cut median first response time from 6 hours to 55 minutes by splitting the queue into 3 skill-based lanes.
Senior Support Specialist 01/2022 – 03/2023
Oak City Crown Payroll Raleigh, NC
  • Resolved about 45 payroll and tax filing tickets a day with a 96% satisfaction score over 15 months.
  • Handled about 60 escalations a month for complex tax cases, cutting escalations to engineering by 30%.
  • Wrote 70 knowledge base articles that deflected an estimated 1,100 tickets a month.
Customer Support Specialist 07/2020 – 12/2021
Research Triangle Line Software Durham, NC
  • Answered about 60 chats and emails a day for a scheduling app used by 5,000 clinics, with a 93% satisfaction score.
  • Logged 120 reproducible bug reports in Jira, 85 of which were fixed within 2 releases.
  • Named top specialist of the quarter 3 times in a team of 20 for quality and volume.
Projects

Skill-Based Queue Lanes. Split a single support queue into 3 lanes for payroll runs, tax filings, and account questions, with routing rules in Zendesk and a daily staffing check, which cut median first response time from 6 hours to 55 minutes and lifted first contact resolution from 61% to 78%.

Team Quality Scorecard. Built a 12-point quality scorecard in Klaus with the team, reviewing 5 tickets per specialist each week in one-to-one coaching, which raised customer satisfaction from 86% to 94% and cut reopened tickets by 40%.

Retention and Career Path Plan. Introduced a 3-level specialist career path, monthly skills sessions, and a rotation into escalations and knowledge base work, which brought team attrition from 36% to 9% a year and led to 3 internal promotions.

Extra-Curricular Activities
  • Member of a customer support leaders community, co-hosting 4 local meetups a year for about 50 people.
  • Volunteer tax help desk greeter at a community free tax clinic during 2 months each season.
  • Run a weekend hiking group of about 30 members exploring state parks across North Carolina.
Leadership
  • Lead a team of 11 support specialists, holding weekly one-to-ones and monthly career conversations.
  • Hired and onboarded 8 specialists since 2023 with a 3-week onboarding plan and a named buddy for each.
  • Represent support in the monthly product planning meeting, bringing the top 10 contact drivers.
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Group Lead Resume Example

Meet Travis Kealoha, a manufacturing engineering group lead over 3 teams and 16 people in aerospace wing assembly. This example shows group lead evidence: assembly hours cut 19%, first-pass quality up to 97.5%, and a $14M cell delivered.

Travis Kealoha

(316) 555-0181 ◇ Wichita, KS

travis.kealoha@example.com ◇ linkedin.com/in/travis-kealoha ◇ traviskealoha.com

Objective

Manufacturing engineering group lead with 12 years in aerospace production, currently leading a group of 16 engineers and technicians across 3 teams supporting wing assembly for business jets. Cut assembly hours per wing set 19%, brought first-pass quality from 91% to 97.5%, and delivered a $14M automated drilling cell on time and under budget. Leads through clear priorities, practical engineering, and time on the shop floor.

Education
B.S. in Mechanical Engineering, Arkansas River Crown University 2010 – 2014

Coursework in Manufacturing Processes, Design for Manufacture, Materials Science, and Statistical Quality Control.

Lean Six Sigma Black Belt, American Society for Quality 2019

Also holds the Certified Manufacturing Engineer (CMfgE) credential from SME.

Skills
Group Leadership
Leading multiple engineering teams, priority setting, resource planning, capital project leadership, performance reviews, hiring and development, cross-shift coordination
Manufacturing Engineering
Aerostructures assembly, work instructions, tooling and fixture design, automated drilling and fastening, line balancing, process capability studies, new product introduction
Quality and Compliance
AS9100, first article inspection, root cause and corrective action, PFMEA, nonconformance reduction, FAA conformity support, safety programmes
Tools & Platforms
CATIA V5, SAP, Solumina MES, Minitab, Siemens Tecnomatix, Smartsheet, Power BI, Microsoft Project
Experience
Group Lead, Wing Assembly Manufacturing Engineering 02/2021 – Present
Air Capital Crown Aerostructures Wichita, KS
  • Lead a group of 16 engineers and technicians in 3 teams supporting wing assembly for 2 business jet programmes.
  • Cut assembly hours per wing set 19% through line balancing, new fixtures, and 240 rewritten work instructions.
  • Brought first-pass quality from 91% to 97.5% by leading root cause work on the top 10 nonconformance types.
Senior Manufacturing Engineer 06/2017 – 01/2021
Air Capital Crown Aerostructures Wichita, KS
  • Led delivery of a $14M automated drilling cell, 2 weeks early and $600,000 under budget.
  • Cut manual drilling hours by 11,000 a year on the wing panel line with the new automated cell.
  • Supported first article inspection for 1 new wing variant, passing on the first attempt with 0 findings.
Manufacturing Engineer 06/2014 – 05/2017
Prairie Line Aviation Components Wichita, KS
  • Wrote and maintained about 150 work instructions for machined and sheet metal parts across 2 shifts.
  • Designed 12 fixtures that cut setup time on 5 machining centres by an average of 35%.
  • Cut scrap cost $220,000 a year by leading 4 process capability studies on critical features.
Projects

Automated Drilling Cell. Led a $14M project to install a robotic drilling and fastening cell for wing panels, managing 4 suppliers, a team of 6 engineers, and FAA conformity steps, delivered 2 weeks early and $600,000 under budget, which cut 11,000 manual drilling hours a year.

Wing Assembly Line Balance. Re-sequenced 180 assembly tasks across 9 positions using Tecnomatix simulation, redesigned 5 fixtures, and rewrote 240 work instructions with mechanics, which cut assembly hours per wing set 19% and raised monthly output from 6 to 7 wing sets.

Top 10 Nonconformance Programme. Ran structured root cause work on the 10 most frequent nonconformance types with quality and production teams, adding 22 error-proofing changes, which brought first-pass quality from 91% to 97.5% and cut rework cost $1.2M a year.

Extra-Curricular Activities
  • Member of a manufacturing engineers society chapter, serving as programme chair for 2 years.
  • Volunteer mentor for a university aerospace design team of about 20 students each year.
  • Coach a youth baseball team of 14 players in a city league each spring and summer.
Leadership
  • Lead 3 team leads and 16 engineers and technicians, with 4 promotions in the group since 2021.
  • Run the weekly wing assembly performance review with production, quality, and supply chain leaders.
  • Created the manufacturing engineering development programme now used for 12 early career engineers.
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Senior Leader Resume Example

Meet Mariela Ocampo, a senior operations leader over 7 managers and 1,100 associates at a fulfilment centre. This example shows senior evidence: units per labour hour up 17%, recordable injuries down 48%, and on-time shipping above 99.3%.

Mariela Ocampo

(775) 555-0164 ◇ Reno, NV

mariela.ocampo@example.com ◇ linkedin.com/in/mariela-ocampo ◇ marielaocampo.com

Objective

Senior operations leader with 13 years in fulfilment and distribution, currently leading outbound operations at an e-commerce fulfilment centre with 1,100 associates and 7 managers shipping 160,000 units a day at peak. Raised units per labour hour 17%, cut recordable injuries 48%, and held on-time shipping above 99.3% through 2 peak seasons. Builds leadership benches that run safe, steady operations without the senior leader in the building.

Education
MBA, Operations Management, Sierra Crown University 2017 – 2019

Part-time programme completed while working. Coursework in Operations Strategy, Leadership, Finance, and Data Analysis.

B.S. in Business Administration, Logistics, Truckee Line University 2009 – 2013

Holds OSHA 30-Hour General Industry and APICS Certified Supply Chain Professional (CSCP) credentials.

Skills
Senior Leadership
Leading leaders, site operating plans, labour budgets, succession planning, performance management at scale, change leadership, culture and engagement
Fulfilment Operations
Outbound pick, pack, and ship, peak planning and seasonal hiring, labour planning, carrier cut-offs, automation ramp-up, process standard work
Safety and Improvement
Safety programmes and audits, ergonomics, root cause analysis, lean daily management, Kaizen events, quality and accuracy controls
Tools & Platforms
Manhattan WMS, SAP EWM, Kronos Workforce Central, Tableau, SQL, Excel, Smartsheet, Microsoft Teams
Experience
Senior Operations Manager, Outbound 03/2022 – Present
Truckee Crown Fulfillment Reno, NV
  • Lead 7 managers and 1,100 associates in outbound operations, shipping up to 160,000 units a day at peak and holding on-time shipping above 99.3%.
  • Raised units per labour hour 17% by rebuilding pack station standard work and labour planning by hour.
  • Cut recordable injuries 48% in 2 years with an ergonomics programme and daily safety walks by every manager.
Operations Manager 05/2017 – 02/2022
High Desert Line Distribution Sparks, NV
  • Managed 4 area managers and 380 associates in a retail distribution centre shipping to 450 stores.
  • Ran 5 peak seasons, hiring about 250 seasonal associates each year and holding on-time shipping at 99%.
  • Led the ramp-up of a $9M sortation system, reaching full rate 3 weeks ahead of the project plan.
Area Manager, then Senior Area Manager 06/2013 – 04/2017
High Desert Line Distribution Sparks, NV
  • Led shifts of 60 to 120 associates in picking and shipping with order accuracy above 99.8%.
  • Cut associate turnover on the night shift from 70% to 44% a year with a new starter programme.
  • Ran 8 Kaizen events that saved about 14,000 labour hours a year across pick and pack areas.
Projects

Pack Station Standard Work. Timed 40 pack stations, rebuilt layouts and standard work with associates, and moved labour planning from shift level to hourly by carrier cut-off, which raised units per labour hour 17% and saved about $2.8M a year in labour.

Outbound Ergonomics Programme. Worked with safety and engineering to add height-adjustable stations, job rotation every 2 hours, and daily manager safety walks across 1,100 associates, which cut recordable injuries 48% and lost-time injuries 60% in 2 years.

Leadership Bench Programme. Built a 6-month development programme for high-potential leads covering metrics, coaching, and safety leadership, with 30 graduates in 3 years, which filled 80% of area manager openings from within and kept operations stable through 2 peak seasons.

Extra-Curricular Activities
  • Guest lecturer on warehouse operations for a university logistics programme, 2 sessions a year.
  • Volunteer with a food bank, helping redesign its warehouse layout for about 8 million meals a year.
  • Member of a women in supply chain network, mentoring 3 early career leaders each year.
Leadership
  • Lead 7 operations managers who in turn lead 40 area managers across 3 shifts and 7 days.
  • Sit on the site leadership team of 6 that sets the annual operating plan and $48M labour budget.
  • Promoted 12 area managers and 3 operations managers from within since 2022.
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Section Lead Resume Example

Meet Hugo Lindahl, a licensed structural engineer leading a bridge section of 9 engineers and designers. This example shows section lead evidence: $180M in construction value a year, 96% of submittals on schedule, and utilisation raised to 84%.

Hugo Lindahl

(916) 555-0156 ◇ Sacramento, CA

hugo.lindahl@example.com ◇ linkedin.com/in/hugo-lindahl ◇ hugolindahl.com

Objective

Licensed structural engineer and section lead with 15 years in bridge and transportation design, currently leading the bridge structures section of 9 engineers and designers at a civil engineering firm. Oversees about $180M in construction value of bridge projects a year, delivered 96% of submittals on schedule, and raised section billable utilisation from 71% to 84%. Balances technical review, client delivery, and building the next generation of engineers.

Education
M.S. in Structural Engineering, Capitol Crown University 2010 – 2011

Coursework in Bridge Design, Prestressed Concrete, Seismic Design, and Finite Element Analysis.

Professional Engineer (PE) and Structural Engineer (SE), State of California 2015, 2018

Holds a B.S. in Civil Engineering from Delta Line University (2010).

Skills
Section Leadership
Staffing and workload planning, technical quality review, project budgets and schedules, client and agency relationships, proposal writing, engineer development and licensure support
Structural Engineering
Bridge design and rehabilitation, prestressed and post-tensioned concrete, steel girder design, seismic retrofit, load rating, foundation coordination, constructability reviews
Codes and Delivery
AASHTO LRFD, Caltrans Seismic Design Criteria, plans, specifications, and estimates, QA and QC procedures, construction support and submittal review
Tools & Platforms
CSiBridge, LARSA 4D, MIDAS Civil, MicroStation, OpenBridge Modeler, Mathcad, Bluebeam Revu, Deltek Vantagepoint, Microsoft Project
Experience
Section Lead, Bridge Structures 01/2021 – Present
American River Crown Engineering Sacramento, CA
  • Lead a section of 9 engineers and designers delivering about $180M in construction value of bridge projects a year.
  • Delivered 96% of submittals to transportation agencies on schedule across about 20 active projects.
  • Raised section billable utilisation from 71% to 84% with a weekly resource plan and cross-training in 3 software tools.
Senior Bridge Engineer 03/2016 – 12/2020
American River Crown Engineering Sacramento, CA
  • Served as engineer of record on 11 bridge projects worth $240M in combined construction value.
  • Designed the seismic retrofit of 6 highway overcrossings, saving the agency about $3.5M against the base design.
  • Wrote technical sections for 25 proposals, helping win 14 contracts worth about $19M in fees.
Bridge Engineer 07/2011 – 02/2016
Sutter Line Consulting Engineers Sacramento, CA
  • Designed girders, bents, and abutments for 14 bridges ranging from 80 to 900 feet in length.
  • Completed load ratings for 60 existing bridges for a county bridge inspection programme.
  • Reviewed about 150 contractor submittals during construction of 4 bridges with 0 late responses.
Projects

River Crossing Replacement Bridge. Led structural design of a 1,200-foot cast-in-place post-tensioned box girder bridge over a river with a $96M construction value, coordinating 5 disciplines and 3 agencies, delivered on schedule with 0 design-related change orders during construction.

Highway Overcrossing Seismic Retrofit. Designed seismic retrofits for 6 overcrossings using column casings and hinge restrainers instead of full replacement, checked with nonlinear analysis in CSiBridge, which saved about $3.5M and cut construction closures from 14 months to 5 months.

Section Resource and Training Plan. Built a 12-week rolling resource plan in Deltek and a cross-training rotation in CSiBridge, LARSA, and OpenBridge for 9 staff, which raised billable utilisation from 71% to 84% and removed reliance on a single modeller.

Extra-Curricular Activities
  • Member of a state structural engineers association, serving on its bridge committee since 2019.
  • Volunteer judge for a university concrete canoe and steel bridge competition, 2 events a year.
  • Lead a PE exam study group for early career engineers, meeting weekly for 12 weeks each spring.
Leadership
  • Lead a section of 9 staff, with 4 engineers earning their PE licence under supervision since 2021.
  • Serve on the office technical quality committee that sets review standards for 60 engineers.
  • Mentor 3 engineers a year through the firm structural engineering development programme.
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Team Lead Instructor Resume Example

Meet Precious Mahlangu, a former developer leading 8 instructors at a coding bootcamp for 400 learners a year. This example shows teaching leadership evidence: completion raised from 72% to 88% and job placement from 61% to 79%.

Precious Mahlangu

(470) 555-0118 ◇ Atlanta, GA

precious.mahlangu@example.com ◇ linkedin.com/in/precious-mahlangu ◇ preciousmahlangu.com

Objective

Team lead instructor with 7 years teaching software development, currently leading a team of 8 instructors and teaching assistants at a coding bootcamp that trains about 400 adult learners a year. Raised the course completion rate from 72% to 88%, lifted job placement within 6 months from 61% to 79%, and redesigned a 16-week full-stack curriculum now used in 3 cities. Former software developer who teaches by building real projects with learners.

Education
B.S. in Computer Science, Peachtree Line University 2012 – 2016

Coursework in Software Engineering, Web Development, Databases, and Human-Computer Interaction. Teaching assistant for 2 programming courses.

Certificate in Adult Learning and Instructional Design, Chattahoochee Crown University 2021

Learning objectives, assessment design, feedback methods, and teaching adult career changers.

Skills
Instruction and Curriculum
Full-stack curriculum design, live coding lectures, project-based learning, code reviews, assessment and rubric design, learner support plans, pair programming
Team Leadership
Instructor and teaching assistant hiring, classroom observations and feedback, scheduling, instructor onboarding, team retrospectives, quality standards
Technical Stack
JavaScript, TypeScript, React, Node.js, Express, PostgreSQL, REST APIs, Git and GitHub workflows, testing with Jest, deployment basics
Tools & Platforms
GitHub Classroom, Canvas LMS, VS Code, Zoom, Slack, Replit, Miro, Google Workspace, Airtable
Experience
Team Lead Instructor, Full-Stack Development 06/2022 – Present
Midtown Crown Tech Academy Atlanta, GA
  • Lead 8 instructors and teaching assistants teaching about 400 adult learners a year in a 16-week programme.
  • Raised the course completion rate from 72% to 88% with weekly check-ins and a support plan for struggling learners.
  • Lifted job placement within 6 months from 61% to 79% by adding team projects and 3 mock interview rounds.
Lead Instructor 08/2019 – 05/2022
Midtown Crown Tech Academy Atlanta, GA
  • Taught 9 full-stack cohorts of about 30 learners each, with an average instructor rating of 4.8 of 5.
  • Moved the programme online in 2 weeks in 2020, keeping 94% of enrolled learners through graduation.
  • Reviewed about 60 code submissions a week, returning feedback within 48 hours on 95% of them.
Software Developer 07/2016 – 07/2019
Buckhead Line Logistics Software Atlanta, GA
  • Built 6 customer-facing React and Node.js features for a fleet tracking product used by 1,200 companies.
  • Cut page load time on the main dashboard from 4.2 to 1.6 seconds by reworking data fetching.
  • Ran 20 internal lunch-and-learn sessions on JavaScript, which led to a teaching role at the academy.
Projects

16-Week Full-Stack Curriculum Redesign. Rebuilt the full-stack curriculum around 4 portfolio projects, weekly code reviews, and a final team project with a real nonprofit client, reviewed by an advisory board of 6 hiring managers, which is now taught in 3 cities and lifted job placement within 6 months from 61% to 79%.

Learner Support Plan. Built an early warning system in Airtable that flags learners who miss 2 assignments or score below 70% on a checkpoint, triggering a support plan with office hours and paired study, which raised completion from 72% to 88%.

Instructor Onboarding Programme. Wrote a 4-week onboarding programme with teaching observations, a lesson delivery rubric, and co-teaching, used for 11 new instructors and teaching assistants, which cut time to independent teaching from 3 months to 5 weeks.

Extra-Curricular Activities
  • Volunteer coding instructor for a girls in technology programme, teaching a 10-week course each summer.
  • Speaker on teaching adult career changers at 2 education technology conferences since 2023.
  • Maintain an open source beginner JavaScript exercise set used by about 3,000 learners on GitHub.
Leadership
  • Lead a team of 8 instructors and teaching assistants, observing each instructor once a month.
  • Hired 11 instructors and teaching assistants since 2022, 3 of whom are former academy graduates.
  • Chair the curriculum advisory board of 6 local hiring managers that meets 2 times a year.
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