(918) 555-0111 ◇ Tulsa, OK
rosalie.hartman@example.com ◇ linkedin.com/in/rosalie-hartman ◇ rosaliehartman.com
Tax preparer with 7 years preparing individual and small business returns, currently a year-round preparer at a local accounting firm serving 1,400 clients. Prepares about 620 returns a season with a 99.4% accuracy rate at reviewer sign-off, holds a 91% client retention rate across 4 seasons, and found an average of $1,300 in missed deductions per new client in the first year with the firm. Prepares every return as if the client will be audited, and explains it so the client understands what they signed.
Coursework in Individual Taxation, Business Taxation, Financial Accounting, and Bookkeeping.
Holds a Preparer Tax Identification Number and completes the Annual Filing Season Program; 30 hours of continuing education a year.
- Prepare about 620 individual and small business returns a season at a firm serving 1,400 clients, with a 99.4% accuracy rate at reviewer sign-off.
- Hold a 91% client retention rate across 4 seasons and brought in about 60 new clients a year through referrals.
- Found an average of $1,300 in missed deductions and credits per new client in the first year by reviewing 3 prior-year returns at intake.
- Prepared about 450 returns a season at a retail tax office, rising to office lead in the third season.
- Led an office of 6 seasonal preparers to a 4.9 of 5 client satisfaction score and a 12% rise in returns filed.
- Cut returns rejected at e-file from 4% to under 1% by introducing a pre-submission checklist.
- Maintained the books for 15 small business clients while completing an accounting degree.
- Reconciled about 40 bank and credit card accounts a month with 0 unresolved items at year end.
- Prepared year-end packages for 15 clients that cut their return preparation time by about a third.
New Client Prior-Year Review. Introduced a review of 3 prior-year returns at every new client intake with a 25-item checklist of commonly missed items, which found an average of $1,300 per client in missed deductions and credits, produced 40 amended returns worth $52,000 in refunds in the first year, and drove referrals.
E-File Rejection Reduction. Analysed 3 months of e-file rejections at a retail tax office to find 5 recurring causes, built a pre-submission checklist and a dependent verification step, and trained 6 preparers on it, which cut rejections from 4% to under 1% and saved about 80 client callbacks a season.
Small Business Return Package. Built a year-end document package and questionnaire for small business clients covering income, expenses, assets, and payroll, sent 60 days before the season, which cut preparation time on 120 business returns by about a third and cut missing-document delays 70%.
- Member of a national association of enrolled agents chapter, attending about 6 education sessions a year.
- Volunteer preparer for a community tax assistance programme, about 60 returns a season.
- Teach a personal finance basics class at a public library twice a year.
- Train 3 seasonal preparers a year on the firm intake checklist and review standards.
- Led a retail tax office of 6 preparers as office lead for a season.
- Serve as the firm point of contact for e-file and software issues during the season.

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