(770) 555-0161 ◇ Alpharetta, GA
prasanna.venkatesh@example.com ◇ linkedin.com/in/prasanna-venkatesh ◇ prasannavenkatesh.com
SAP professional with 8 years supporting an in-house SAP landscape across finance, materials, and sales modules for a manufacturer with 2,600 users. Resolves about 1,100 tickets a year with a 93% resolution rate without vendor escalation, cut month-end close issues from 22 to 3, and delivered 40 configuration enhancements a year across 3 modules. A generalist who keeps a production SAP system doing what the business needs.
Coursework in Databases, Enterprise Systems, Software Engineering, and Business Information Systems.
Also holds SAP certifications in Materials Management and Sales and Distribution, earned 2019 and 2022.
- Support an SAP landscape across finance, materials, and sales modules for 2,600 users across 5 plants.
- Resolve about 1,100 tickets a year with a 93% resolution rate without vendor escalation.
- Cut month-end close issues from 22 to 3 and delivered 40 configuration enhancements a year across 3 modules.
- Supported materials and sales modules for 900 users across a distribution business.
- Configured 60 enhancements across 3 years, including a pricing condition redesign covering 12,000 products.
- Supported an ECC to S/4HANA migration, testing 340 business scenarios with 0 defects reaching go-live.
- Resolved about 400 first-line SAP tickets in the first year across materials and sales.
- Built 25 user guides that cut repeat tickets on those transactions by 38%.
- Maintained master data for 12,000 materials with a 99.6% accuracy rate at audit.
Month-End Stabilisation. Cut month-end close issues from 22 to 3 by tracing 18 months of close failures to 7 recurring configuration and master data causes, then building a pre-close check that finance runs 3 days before close.
Pricing Condition Redesign. Redesigned pricing conditions across 12,000 products at a previous employer, replacing 400 overlapping condition records with 60 structured ones, which ended a pattern of about 30 wrong-price invoices a month.
S/4HANA Migration Support. Tested 340 business scenarios across materials and sales during an S/4HANA migration, with 0 defects reaching go-live in those modules.
- Co-lead a regional SAP user group meeting quarterly with about 60 attendees.
- Mentor 3 graduates a year through an SAP career entry programme.
- Volunteer systems advisor to a food bank implementing an inventory system.
- Lead a support team of 3 covering 3 modules and 2,600 users.
- Trained 40 key users across 5 plants on module transactions and first-line troubleshooting.
- Own the 20-item pre-close system check now run by finance every month before close.

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