(615) 555-0194 ◇ Nashville, TN
bastien.lachapelle@example.com ◇ linkedin.com/in/bastien-lachapelle ◇ bastienlachapelle.com
Hotel revenue manager with 9 years in hospitality, currently managing revenue for a cluster of 4 full-service hotels with 1,350 rooms and $118M in annual room revenue. Grew revenue per available room 14% ahead of the competitive set over 2 years, lifted direct booking share from 38% to 51%, and cut distribution costs $1.6M a year. Uses data, pricing discipline, and close work with sales to fill rooms at the right rate.
Coursework in Revenue Management, Hospitality Finance, Hotel Operations, and Statistics.
Also completed a hotel revenue analytics certificate at a university online programme in 2019.
- Manage revenue for 4 full-service hotels with 1,350 rooms and $118M in annual room revenue.
- Grew revenue per available room 14% ahead of the competitive set over 2 years.
- Lifted direct booking share from 38% to 51%, cutting distribution costs $1.6M a year.
- Managed pricing for a 480-room convention hotel with about $42M in annual room revenue.
- Recovered to 2019 revenue levels 5 months ahead of the market after 2020 by shifting to leisure demand.
- Built a group displacement model that turned down 14 low-value groups worth $1.1M in lost transient revenue.
- Built daily pickup and pace reports for 6 hotels, used in every weekly revenue meeting.
- Loaded and checked about 200 rate changes a week across 5 distribution channels with 0 parity breaks.
- Supervised a front desk team of 8 for 9 months before moving into revenue analysis.
Direct Booking Growth Plan. Worked with marketing on member-only rates, a price match promise, and paid search for brand terms across 4 hotels, which lifted direct booking share from 38% to 51% and cut online travel agency commissions $1.6M a year.
Revenue System Rollout. Led the move to IDeaS G3 across 4 hotels, cleaning 3 years of history and training 12 sales and front office leaders, which improved forecast accuracy from 88% to 95% and supported the 14% revenue per available room gain.
Group Displacement Model. Built an Excel model comparing group offers to expected transient revenue by date, used in every group decision above 50 rooms, which turned down 14 low-value groups and protected about $1.1M in transient revenue.
- Member of a hospitality sales and marketing association, speaking at 1 regional revenue forum in 2025.
- Guest lecturer on hotel revenue management at a university hospitality programme 2 times a year.
- Play guitar in a local band that performs at about 10 charity events a year.
- Lead weekly revenue meetings for 4 hotels with general managers, sales, and front office leaders.
- Coach 2 revenue analysts, 1 of whom was promoted to revenue manager in 2025.
- Train about 40 sales and reservation staff a year on pricing rules and upselling.

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