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Resumes
August 13, 2026
Resume Example
Real-world referral coordinator resume examples across primary care, real estate, and remote telehealth roles, with the volumes, wait times, approval rates, and closed referrals that employers look for.
Rosetta Galvan
(505) 555-0127 ◇ Albuquerque, NM
rosetta.galvan@example.com ◇ linkedin.com/in/rosetta-galvan ◇ rosettagalvan.com
Objective
Referral coordinator with 8 years in healthcare administration, currently managing specialist referrals for a primary care group with 42 providers and 68,000 patients. Processes about 1,100 referrals a month, cut the average time from order to scheduled appointment from 19 days to 8, and raised insurance authorisation approval on first submission from 81% to 95%. Bilingual in English and Spanish and focused on making sure no patient falls through the cracks.
Education
A.A.S. in Medical Office Administration, Rio Grande Line Community College 2018 – 2020
Coursework in Medical Terminology, Health Insurance, Medical Office Procedures, and HIPAA Compliance.
Certified Medical Administrative Assistant (CMAA), National Healthcareer Association 2020
Scheduling, insurance verification, patient records, and front office procedures.
Skills
Referral Management
Referral intake and triage, specialist scheduling, referral tracking and closure, urgent referral handling, specialist network knowledge, loop closure with results
Insurance and Authorisations
Prior authorisations, eligibility checks, payer portal submissions, medical necessity documentation, denials and appeals support, Medicaid and Medicare rules
Patient Communication
Patient calls and portal messages, appointment reminders, bilingual English and Spanish support, transportation and interpreter coordination
Tools & Platforms
Epic Referrals, athenahealth, Availity, CoverMyMeds, payer portals, Microsoft Excel, Microsoft Teams
Experience
Lead Referral Coordinator 04/2023 – Present
Sandia Crown Primary Care Albuquerque, NM
- Manage about 1,100 specialist referrals a month for 42 providers and 68,000 patients with a team of 4.
- Cut average time from referral order to scheduled appointment from 19 days to 8 with daily triage.
- Raised first-submission authorisation approval from 81% to 95% with payer-specific checklists.
Referral and Authorisation Specialist 08/2020 – 03/2023
Sandia Crown Primary Care Albuquerque, NM
- Processed about 350 referrals and 120 prior authorisations a month for 3 clinic sites.
- Closed 92% of referrals with specialist notes returned to the primary provider within 30 days.
- Handled about 50 bilingual patient calls a day about referral status and next steps.
Front Desk Receptionist 06/2018 – 07/2020
Old Town Line Family Clinic Albuquerque, NM
- Checked in about 80 patients a day and verified insurance for every visit at a 6-provider clinic.
- Cut claim denials for eligibility from 7% to 2% by checking coverage 2 days before visits.
- Scheduled about 60 appointments a day by phone in English and Spanish.
Projects
Daily Referral Triage. Set up a daily triage of new referrals by urgency, insurance, and specialist wait times, with a 2-day target to contact patients, which cut average time from order to scheduled appointment from 19 days to 8 and cut urgent referral delays to near 0.
Payer Authorisation Checklists. Wrote checklists of required documents for the 12 most common procedures and 6 main payers, shared with providers and medical assistants, which raised first-submission approval from 81% to 95% and cut rework by about 30 hours a month.
Referral Loop Closure Report. Built a monthly Excel report of open referrals with no specialist notes after 30 days, with follow-up calls to specialist offices, which raised loop closure from 74% to 92%.
Extra-Curricular Activities
- Volunteer at a community health fair, helping about 150 residents a year sign up for health coverage.
- Member of a medical administrative professionals association, attending 4 webinars a year.
- Coach a youth softball team of 12 players at a city recreation league each spring.
Leadership
- Lead a referral team of 4 coordinators, setting daily work queues and checking quality.
- Trained 20 medical assistants on complete referral orders and authorisation requirements.
- Serve as the practice contact for 30 specialist offices on referral and scheduling issues.
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