Resume Example

Office Manager Resume Examples

Use these ATS-friendly resume examples and templates to showcase your operations ownership, budget control, and team leadership as an Office Manager.
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A strong office manager resume should show an office that ran better because you ran it. Highlight the number of staff supported, budget and vendor ownership, hiring and onboarding, facilities and compliance responsibilities, the systems you administer, and the process changes that saved real money or time. Office management is a broad title, so be specific about what sat on your desk. Use the examples below to see how to turn office management experience into clear, results-focused resume achievements.

Office Manager Resume Example

Meet Genevieve Okonkwo-Halloran, a fictional office manager running operations for a 75-person professional office. This example highlights budget and vendor ownership, onboarding, facilities, and the cost work that a well-run office quietly delivers.

Genevieve Okonkwo-Halloran

(303) 555-0151 ◇ Littleton, CO

genevieve.okonkwo-halloran@example.com ◇ linkedin.com/in/genevieve-okonkwo-halloran ◇ genevieveokonkwohalloran.com

Objective

Office Manager with 9+ years running operations for a 75-person professional office across facilities, vendors, purchasing, and human resources support. Owns a $390,000 operating budget, cut office spend by 21% over three years, and onboarded 58 employees with everything ready on day one. The office works because somebody makes it work, and that has been the job.

Education
B.A. in Business Administration, Platte Crown University 2012 – 2016

Coursework in Operations Management, Human Resource Management, Accounting, and Business Communication.

Certified Administrative Professional, IAAP 2020

Certification current; also completed a workplace health and safety course and a QuickBooks fundamentals course.

Skills
Office Operations
Facilities coordination, space planning, supply and equipment management, office moves, health and safety
Budget & Vendors
Operating budget ownership, contract negotiation, supplier reviews, invoice approval, expense reporting
People Support
Onboarding coordination, HR administration, benefits enrolment support, policy communication, staff events
Tools & Systems
Microsoft 365, QuickBooks Online, BambooHR, Expensify, Slack, Asana, DocuSign, Google Workspace
Experience
Office Manager 02/2021 – Present
Chatfield Line Engineering Consultants Littleton, CO
  • Run office operations for 75 staff across 2 floors, owning a $390,000 annual budget and 14 vendor relationships.
  • Cut office and facilities spend by 21% over three years by consolidating 14 vendors to 8 and renegotiating 5 contracts.
  • Onboarded 58 employees with workspace, equipment, and system access ready on day one, with no setup escalations logged.
Office Coordinator 07/2018 – 01/2021
Bear Creek Crown Legal Services Denver, CO
  • Supported an office of 42 with purchasing, reception coverage, scheduling, and document management.
  • Reduced supply spend by 26% by moving 6 categories to a single supplier and setting reorder points from actual usage.
  • Managed an office relocation of 42 staff over one weekend, coordinating 5 vendors with all systems live on Monday.
Administrative Assistant 08/2016 – 06/2018
Cherry Line Insurance Brokers Englewood, CO
  • Handled reception, filing, and calendar support for 28 staff and 4 principals.
  • Processed about 50 expense reports a month, cutting average approval turnaround from 12 days to 5.
  • Digitized 5 years of client files covering roughly 6,000 documents across a 7-month project.
Projects

Vendor Consolidation. Reviewed 14 office and facilities vendors on price, service level, and overlap, then consolidated to 8 and renegotiated 5 contracts. Annual spend fell 21% with no reduction in service coverage or response times.

Onboarding Standard. Built a 24-item checklist covering workspace, equipment, accounts, and first-week introductions, owned jointly with IT. Fifty-eight employees have started with everything ready, and setup escalations stopped entirely.

Space Utilisation Review. Measured desk and meeting room usage across 6 weeks after a request to lease more space. The data showed 22% of desks unused daily, and a rearrangement absorbed the growth without an additional lease.

Extra-Curricular Activities
  • Volunteer coordinator for a Denver winter coat drive, collecting and distributing about 900 coats each year.
  • Member of the International Association of Administrative Professionals, attending 8 chapter events annually.
  • Organize the office charity committee, which has raised roughly $21,000 for local causes over three years.
Leadership
  • Supervise 2 administrative staff and coordinate reception coverage across a 75-person office.
  • Chair the office health and safety committee of 5, running quarterly walkthroughs and closing 16 findings last year.
  • Own the onboarding standard jointly with IT and HR, now applied to every new hire across the firm.
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Medical Office Manager Resume Example

Meet Anastasia Villanueva-Roche, a medical office manager running a multi-provider practice where scheduling, billing, and compliance all sit on one desk. This example demonstrates the revenue cycle and regulatory ownership that distinguishes medical office management.

Anastasia Villanueva-Roche

(813) 555-0187 ◇ Brandon, FL

anastasia.villanueva-roche@example.com ◇ linkedin.com/in/anastasia-villanueva-roche ◇ anastasiavillanuevaroche.com

Objective

Medical Office Manager running a 6-provider practice with 28 staff and $9.2M in annual collections. Raised collections from 89% to 97.4% of net revenue, cut claim denials from 13% to 4%, and passed 3 payer and regulatory audits with no findings. Owns scheduling, billing, credentialing, and compliance, which is a wider remit than the title suggests to people outside healthcare.

Education
B.S. in Healthcare Administration, Hillsborough Crown University 2011 – 2015

Coursework in Medical Billing and Coding, Healthcare Finance, Health Law, and Practice Operations.

Certified Medical Practice Executive, MGMA 2020

Certification current; also holds Certified Professional Coder credentials and annual HIPAA compliance training.

Skills
Revenue Cycle
Eligibility verification, coding review, claim submission and appeals, collections, aging management, payer contracts
Practice Operations
Provider scheduling, patient access and recall, referral management, supply and vendor purchasing, facilities
Compliance & Staff
HIPAA and OSHA administration, credentialing and enrolment, policy manuals, hiring, performance management
Tools & Systems
Epic, athenahealth, eClinicalWorks, Availity, Waystar, Microsoft Excel, QuickBooks, ADP
Experience
Medical Office Manager 03/2020 – Present
Alafia River Family Medicine Brandon, FL
  • Run a 6-provider practice with 28 staff seeing about 46,000 visits a year and collecting $9.2M annually.
  • Raised collections from 89% to 97.4% of net revenue by moving eligibility and coding review ahead of the visit.
  • Cut claim denials from 13% to 4% and reduced days in accounts receivable from 52 to 29 over four years.
Practice Supervisor 08/2016 – 02/2020
Tampa Bay Crown Specialty Clinic Tampa, FL
  • Supervised 16 front office and billing staff at a 4-provider specialty clinic seeing about 30,000 visits a year.
  • Cut patient no-show rate from 22% to 9% by adding a 2-stage reminder sequence and a same-day waitlist.
  • Credentialed and enrolled 9 new providers with payers, all completed before their scheduled start dates.
Medical Billing Specialist 07/2015 – 07/2016
Riverview Line Medical Group Riverview, FL
  • Processed about 1,800 claims a month across 5 payers, working denials and appeals for 3 providers.
  • Recovered $142,000 in aged receivables over 12 months by working balances over 90 days systematically.
  • Documented the appeal process for the 8 most common denial reasons, which the billing team adopted as standard.
Projects

Front-End Revenue Cycle Shift. Moved eligibility verification and coding review to before the visit rather than after billing, with a same-day correction path. Collections rose from 89% to 97.4% of net revenue and denials fell from 13% to 4%.

Access and No-Show Programme. Added a 2-stage reminder sequence and a same-day waitlist that fills cancellations within the hour. No-show rate fell from 22% to 9%, recovering roughly 2,900 appointment slots a year.

Compliance Programme Rebuild. Rewrote HIPAA and OSHA policies, built annual staff training, and set a quarterly internal audit. Three payer and regulatory audits have since closed with no findings.

Extra-Curricular Activities
  • Volunteer administrator at an annual free clinic day, coordinating registration for about 220 patients.
  • Member of the Medical Group Management Association, attending the state conference and 6 events a year.
  • Mentor 3 practice supervisors a year through a regional study group focused on revenue cycle practice.
Leadership
  • Lead a staff of 28 across front office, clinical support, and billing for a 6-provider practice.
  • Serve as HIPAA privacy officer and OSHA coordinator, delivering annual training to all 28 staff.
  • Report monthly to the physician partners on collections, access, staffing, and compliance performance.
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Business Office Manager Resume Example

Meet Ferdinand Achebe-Lindqvist, a business office manager in a skilled nursing facility, where the title specifically means billing, collections, and resident accounts. This example shows the finance-weighted scope the role carries in long-term care.

Ferdinand Achebe-Lindqvist

(217) 555-0144 ◇ Springfield, IL

ferdinand.achebe-lindqvist@example.com ◇ linkedin.com/in/ferdinand-achebe-lindqvist ◇ ferdinandachebelindqvist.com

Objective

Business Office Manager at a 140-bed skilled nursing facility, where the title means billing, collections, and resident trust accounts rather than general administration. Cut days in accounts receivable from 71 to 38, recovered $640,000 in aged Medicaid claims, and passed 4 state and audit reviews of resident funds with no findings. Handles the money conversations families never expect to have.

Education
B.S. in Accounting, Sangamon Crown University 2013 – 2017

Coursework in Financial Accounting, Healthcare Reimbursement, Auditing, and Business Law.

Certified Long Term Care Business Office Manager, AHCA 2020

Certification current; also completed Medicaid eligibility and resident trust fund compliance training in 2023.

Skills
Billing & Collections
Medicare and Medicaid billing, private pay, managed care claims, appeals, aging management, payment plans
Resident Accounts
Resident trust fund administration, admission agreements, benefit coordination, family financial counselling
Compliance
Medicaid eligibility support, state survey readiness, trust fund audits, census reporting, documentation retention
Tools & Systems
PointClickCare, MatrixCare, Availity, Microsoft Excel, QuickBooks, state Medicaid portals, Kronos
Experience
Business Office Manager 01/2021 – Present
Sangamon Meadows Care Centre Springfield, IL
  • Run the business office for a 140-bed skilled nursing facility billing about $14M a year across 4 payer types.
  • Cut days in accounts receivable from 71 to 38 by working denials weekly rather than monthly and correcting 6 recurring billing errors.
  • Recovered $640,000 in aged Medicaid claims that had passed internal write-off thresholds but remained appealable.
Assistant Business Office Manager 07/2018 – 12/2020
Illinois Line Rehabilitation Centre Decatur, IL
  • Supported billing and resident accounts for a 110-bed facility, processing about 400 claims a month.
  • Managed Medicaid applications for 60 residents a year, with 54 approved on first submission.
  • Reconciled resident trust accounts for 110 residents monthly, with no variances across 30 consecutive months.
Accounts Receivable Specialist 08/2017 – 06/2018
Prairie Crown Health Services Springfield, IL
  • Worked an accounts receivable portfolio of about $2.4M across 3 facilities, focusing on balances over 60 days.
  • Reduced the over-90-day balance from $890,000 to $310,000 in 10 months through systematic denial follow-up.
  • Documented the appeal path for 12 recurring denial codes, which the billing team adopted across all 3 facilities.
Projects

Aged Medicaid Recovery. Reviewed claims that had passed internal write-off thresholds but remained within appeal windows, and worked them systematically. The review recovered $640,000 and changed the facility's write-off policy to check appealability first.

Denial Cycle Change. Moved denial work from a monthly batch to a weekly cycle and traced 6 recurring errors back to admission data entry. Days in accounts receivable fell from 71 to 38, easing a cash position that had required a credit line.

Family Financial Briefing. Built a plain-language admission briefing covering payer coverage, private pay liability, and Medicaid timelines. Billing complaints from families fell noticeably, and Medicaid applications began arriving complete.

Extra-Curricular Activities
  • Volunteer benefits counsellor at a senior centre, helping about 90 residents a year understand coverage options.
  • Member of a state long-term care association, attending 6 business office practice sessions a year.
  • Treasurer for a community youth sports league of 300 families, managing a $52,000 annual budget.
Leadership
  • Lead a business office team of 4 covering billing, admissions paperwork, and resident trust accounts.
  • Serve as the facility's contact for 4 state and financial audits, all closing with no findings on resident funds.
  • Trained 9 admissions and nursing staff on the documentation that drives clean claims, which is what made the receivables gain hold.
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Front Office Manager Resume Example

Meet Clementine Dubois-Nakashima, a front office manager at a hotel, where the title means rooms division leadership rather than general administration. This example highlights arrivals volume, guest satisfaction, and revenue capture at the desk.

Clementine Dubois-Nakashima

(504) 555-0166 ◇ Metairie, LA

clementine.dubois-nakashima@example.com ◇ linkedin.com/in/clementine-dubois-nakashima ◇ clementineduboisnakashima.com

Objective

Front Office Manager leading the rooms division front desk at a 280-room hotel averaging 190 arrivals a day. Raised guest satisfaction on arrival experience from 7.6 to 9.0 out of 10, grew upsell revenue from $84,000 to $310,000 a year, and cut front desk turnover from 84% to 31%. In hotels this title means rooms leadership, not general office administration.

Education
B.S. in Hospitality Management, Pontchartrain Crown University 2014 – 2018

Coursework in Rooms Division Management, Revenue Management, Guest Services, and Hospitality Accounting.

Certified Hospitality Supervisor, American Hotel and Lodging Educational Institute 2021

Certification current; also completed brand front office systems and service recovery training in 2023.

Skills
Rooms Division
Front desk operations, arrivals and departures flow, room assignment, housekeeping coordination, night audit oversight
Guest Experience
Service recovery, loyalty programme enrolment, review response, VIP and group arrivals, complaint resolution
Revenue at the Desk
Upselling room categories, walk-in rate strategy, occupancy management, no-show and overbooking handling
Tools & Systems
Opera PMS, Medallia, Kronos, brand loyalty platforms, Microsoft 365, Zoom, Excel reporting
Experience
Front Office Manager 04/2021 – Present
Riverbend Crown Hotel New Orleans, LA
  • Lead a front office team of 18 at a 280-room hotel averaging 190 arrivals a day across leisure and group business.
  • Raised arrival experience scores from 7.6 to 9.0 out of 10 by restructuring the desk into 3 zones and pre-assigning group rooms.
  • Grew front desk upsell revenue from $84,000 to $310,000 a year through a coaching routine and a revised incentive structure.
Assistant Front Office Manager 08/2018 – 03/2021
Bayou Line Hotel and Suites Metairie, LA
  • Supervised 11 front desk agents at a 190-room property, running the evening shift and the weekend rota.
  • Cut average check-in time from 6 minutes to 3 by pre-keying arrivals and moving registration cards to digital capture.
  • Resolved about 70 guest complaints a month, holding the property's service recovery rating above 91% for 2 years.
Guest Services Agent 06/2018 – 07/2018
Lake Crown Conference Hotel Kenner, LA
  • Handled check-in, reservations, and guest requests for a 160-room property during a summer conference season.
  • Enrolled 28% of arrivals in the loyalty programme against a 15% property average.
  • Covered 14 night audit shifts within the first 2 months, balancing the daily revenue report each time.
Projects

Arrival Zoning. Split the desk into express, full-service, and group zones after tracking where the queue actually stalled during peak arrivals. Arrival experience scores rose from 7.6 to 9.0 and peak queue length halved without adding staff.

Upsell Coaching Programme. Built a short daily coaching routine on room category upselling paired with a revised incentive tied to guest satisfaction as well as revenue. Upsell revenue grew from $84,000 to $310,000 a year.

Front Desk Retention. Moved to schedules published 3 weeks ahead, built a 4-step agent progression, and cross-trained 9 agents into night audit. Turnover fell from 84% to 31%, which is what made the service scores sustainable.

Extra-Curricular Activities
  • Volunteer at a New Orleans hospitality workforce programme, running 6 interview practice sessions a year for about 80 job seekers.
  • Member of a regional hospitality association, attending 8 events a year since 2021.
  • Coordinate the hotel's annual community volunteering day, involving about 60 staff across 4 local projects.
Leadership
  • Lead a front office team of 18 including 3 supervisors, owning the rota, training, and guest escalations.
  • Promoted 5 agents into supervisor or night audit roles since 2021, filling every vacancy internally.
  • Represent the front office in the hotel's revenue meeting, contributing arrival and walk-in data to rate decisions.
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Assistant Office Manager Resume Example

Meet Augustus Mbeki-Farrow, an assistant office manager growing into the full role. This example shows the second-in-command scope honestly: delegated areas genuinely owned, coverage responsibility, and the early process wins that make the case for promotion.

Augustus Mbeki-Farrow

(316) 555-0123 ◇ Wichita, KS

augustus.mbeki-farrow@example.com ◇ linkedin.com/in/augustus-mbeki-farrow ◇ augustusmbekifarrow.com

Objective

Assistant Office Manager supporting a 60-person office, with purchasing, onboarding, and facilities requests handed over outright. Cut supply spend by 19% in the first year owning it, onboarded 21 new hires with everything ready on day one, and covers the office manager role for about 6 weeks a year. Growing into the full job by running the parts already delegated.

Education
A.A.S. in Business Administration, Arkansas River Crown College 2019 – 2021

GPA 3.6; coursework in Office Systems, Accounting Basics, Business Communication, and Records Management.

Microsoft Office Specialist, Associate, Certiport 2021

Certified in Word, Excel, and Outlook; currently studying for the Certified Administrative Professional examination.

Skills
Delegated Ownership
Purchasing and supplier comparison, onboarding logistics, facilities request handling, expense processing
Office Support
Reception coverage, meeting room and calendar coordination, mail and courier handling, supply stocking
Records & Accuracy
Filing systems, invoice coding, data entry, document formatting, confidentiality, deadline tracking
Tools & Systems
Microsoft 365, Excel, BambooHR, Expensify, QuickBooks Online, Slack, Asana, Google Workspace
Experience
Assistant Office Manager 04/2023 – Present
Kansas Crown Architecture Group Wichita, KS
  • Support a 60-person office, owning purchasing, onboarding logistics, and facilities requests outright.
  • Cut office supply spend by 19% in the first year owning it, by comparing 5 suppliers and setting reorder points from usage data.
  • Onboarded 21 new hires with workspace and equipment ready on day one, and cover the office manager role about 6 weeks a year.
Office Coordinator 08/2021 – 03/2023
Cowskin Line Property Services Wichita, KS
  • Handled reception, scheduling, and supply ordering for an office of 38 across 2 locations.
  • Processed about 45 expense reports a month, cutting average approval time from 10 days to 4 by chasing incomplete receipts at intake.
  • Coordinated 9 company events a year for 30 to 120 attendees, each delivered within its allocated budget.
Front Desk Receptionist 06/2020 – 07/2021
Sedgwick Line Dental Care Derby, KS
  • Greeted and checked in about 65 patients a day while completing an associate degree in the evenings.
  • Managed the calendar for 4 providers and 5 operatories, with double bookings eliminated within the first 3 months.
  • Trained 3 part-time front desk staff on the scheduling system and privacy procedures.
Projects

Supplier Comparison. Compared 5 suppliers across the 60 most-ordered items and reset reorder points against 12 months of actual usage. Supply spend fell 19% in the first year with no stockouts, and the comparison is repeated at each renewal.

Onboarding Checklist. Built a 22-item checklist covering workspace, equipment, accounts, and first-week introductions, coordinated with IT. Twenty-one new hires have started with everything ready and no setup escalations.

Facilities Request Log. Replaced verbal and email facilities requests with a single tracked log showing owner, urgency, and status. Average time to close a request fell from 9 days to 3, and repeat chasing stopped.

Extra-Curricular Activities
  • Volunteer at a Wichita food pantry two Saturdays a month, handling guest check-in for about 110 households per session.
  • Member of a local administrative professionals network, attending monthly meetings and 2 workshops in 2025.
  • Organize a recreational bowling league of 8 teams, handling scheduling, standings, and venue booking.
Leadership
  • Cover the office manager role for about 6 weeks a year, holding full responsibility for a 60-person office during those periods.
  • Trained 4 administrative staff across 2 employers on scheduling, expense, and onboarding procedures.
  • Proposed and built the facilities request log now used by all 60 staff, replacing an untracked email process.
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