(210) 555-0130 ◇ San Antonio, TX
carmen.ruiz@example.com ◇ linkedin.com/in/carmen-ruiz ◇ carmenruiz.com
Office assistant with 5 years supporting busy professional offices, currently the office assistant for a 45-person engineering consulting firm handling reception, scheduling, purchasing, and records for 6 managers and 3 conference rooms. Answers about 60 calls and greets 25 visitors a day with a 98% same-day message delivery rate, manages a $90,000 annual supplies and services budget that came in under budget 3 years running, and cut invoice processing time from 10 days to 3 by moving 40 vendors to electronic invoicing. Keeps the office running so smoothly that most people only notice when covering for a day off.
Coursework in Office Procedures, Business Communication, Records Management, Bookkeeping Fundamentals, and Microsoft Office Applications.
Also holds a notary public commission earned in 2021 and CPR and first aid certification renewed in 2025.
- Support a 45-person engineering consulting firm with reception, scheduling, purchasing, and records, handling about 60 calls and 25 visitors a day with a 98% same-day message delivery rate.
- Manage a $90,000 annual supplies and services budget that came in under budget 3 years running, and coordinate 12 vendors for cleaning, maintenance, and equipment with 0 service lapses.
- Cut invoice processing time from 10 days to 3 by moving 40 vendors to electronic invoicing in Bill.com, and process about 150 invoices a month with a 99.5% coding accuracy at accounting review.
- Handled front desk reception for a medical office with 8 providers and about 120 patients a day for 20 months.
- Scheduled about 500 appointments a week with a 97% accuracy rate and cut no-shows 20% through a reminder call routine.
- Reorganised the records room of 6,000 patient files into a colour-coded system that cut retrieval time about 60%.
- Supported 3 office staff with filing, data entry, and phone coverage during a 5-month internship while completing a degree.
- Scanned and indexed 3,000 archived records into the document system with a 99% accuracy rate.
- Received a full-time offer at the end of the 5-month internship based on the records project.
Electronic Invoicing Transition. Moved 40 vendors from paper and email invoices to Bill.com over 4 months with a vendor outreach letter, a coding guide for 30 expense categories, and an approval routing for 6 managers, which cut invoice processing time from 10 days to 3, eliminated 2 late payment fees a month, and gave accounting a same-day view of payables.
Conference Room and Scheduling System. Set up a room booking system for 3 conference rooms with a 15-minute buffer rule, equipment checklists, and a weekly schedule review with 6 managers, which cut double bookings from about 4 a week to 0 and cut meeting setup issues by about 70%.
Office Supplies Inventory Programme. Built a supplies inventory with a 60-item par list, a weekly count, and a consolidated monthly order from 2 vendors instead of 6, which cut supplies spending 18%, eliminated stockouts of 20 core items, and kept the $90,000 budget under target 3 years running.
- Member of an administrative professionals association chapter, attending about 6 events a year.
- Volunteer office support for a community food bank, about 4 hours a month since 2021.
- Dance with a folklorico group performing at about 8 community events a year.
- Trained 3 part-time reception staff and 2 interns on phone handling, scheduling, and invoice coding.
- Coordinate the office social and safety committee of 6 staff, organising 8 events a year.
- Serve as the office point of contact for 12 vendors and the building management.

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