(615) 555-0158 ◇ Nashville, TN
latoya.greenhalgh@example.com ◇ linkedin.com/in/latoya-greenhalgh ◇ latoyagreenhalgh.com
Certified medical coding specialist with 9 years coding outpatient and inpatient records, currently a coding specialist for a 420-bed regional hospital. Codes about 110 outpatient and emergency charts a day at 97% accuracy on external audits, cut the coding-related denial rate from 6.8% to 2.1%, and recovered $1.3M in missed charges through a charge capture review. Holds the CPC and CCS credentials and codes to the record, not to the bill.
Coursework in Medical Terminology, Anatomy and Physiology, ICD-10 Coding, CPT Coding, and Healthcare Reimbursement.
Both credentials held in good standing with 36 continuing education units completed every 2 years.
- Code about 110 outpatient and emergency charts a day for a 420-bed hospital at 97% accuracy on external audits.
- Cut the coding-related denial rate from 6.8% to 2.1% in 18 months by tracking denials by payer and code set.
- Recovered $1.3M in missed charges through a review of 4,000 outpatient surgery and infusion charts.
- Coded about 140 clinic visits a day across 6 specialties for a physician group of 85 providers at 96% accuracy.
- Trained 30 providers on documentation for the 2021 E/M changes, cutting E/M queries by about 40%.
- Worked about 200 coding denials a month with a 72% overturn rate on appeals over 2 years.
- Entered charges and checked codes for about 300 encounters a day before claims left for 12 payers.
- Corrected about 50 claim edits a day in the clearinghouse, lifting the first-pass clean claim rate to 94%.
- Earned the CPC credential within 3 months of starting and moved into a full coder role within 11 months.
Coding Denial Reduction. Built a monthly denial report by payer, reason code, and code set from Epic data, found 4 root causes including modifier 25 misuse and outdated LCD rules, and fixed them through coder education and 12 new encoder edits, which cut coding-related denials from 6.8% to 2.1% in 18 months.
Outpatient Charge Capture Review. Reviewed 4,000 outpatient surgery and infusion charts against the charge description master, finding missed drug administration and supply charges, which recovered $1.3M within timely filing limits and added 8 charge capture checks to the daily workflow.
Emergency Department E/M Guide. Wrote a 10-page guide for emergency department E/M leveling with 25 worked examples and a query template for physicians, which raised audit agreement on emergency levels from 88% to 97% for a team of 9 coders.
- Member of a local AAPC chapter, attending 10 monthly education meetings a year for continuing units.
- Volunteer at a free community clinic, helping set up coding and charge entry for about 40 visits a week.
- Mentor 2 students a year from a health information technology programme through their coding practicum.
- Serve as the go-to coder for emergency department questions for a hospital coding team of 9.
- Lead a monthly coding education session covering guideline updates and audit findings for 14 coders.
- Chapter officer for a local AAPC chapter of about 120 members, organising speakers for 2 years.

.webp)



.webp)


%20Which%20Should%20You%20Use.webp)