(901) 555-0138 ◇ Memphis, TN
hendrik.oosterhuis@example.com ◇ linkedin.com/in/hendrik-oosterhuis ◇ hendrikoosterhuis.com
Logistics specialist with 6 years in inbound and outbound freight, warehouse operations, and carrier management, currently the logistics specialist for a consumer goods distributor shipping about 14,000 orders a week from 2 distribution centers. Cut freight cost per order 17% through carrier rate renegotiation and mode optimisation, raised on-time delivery from 91% to 97.5%, and reduced claims and damages 40% through a packaging and carrier scorecard programme. Manages 18 carrier relationships and a $9.2M annual freight budget. Runs logistics on the principle that every late truck has a cause and every cause has a fix.
Coursework in Transportation Management, Warehouse Operations, Inventory Control, Procurement, and Operations Analytics.
Also completed a hazardous materials shipping certification in 2021 and a Lean Six Sigma Green Belt in 2023.
- Manage inbound and outbound freight for a consumer goods distributor shipping about 14,000 orders a week from 2 distribution centers, across 18 carriers and a $9.2M annual freight budget.
- Cut freight cost per order 17% through carrier rate renegotiation, a parcel to less-than-truckload consolidation rule, and zone skipping for 3 high-volume regions.
- Raised on-time delivery from 91% to 97.5% and cut claims and damages 40% through a monthly carrier scorecard and a packaging standard for 120 product types.
- Analysed freight spend of $5M a year across 12 carriers and built the weekly cost per order and on-time delivery dashboard used by 3 managers.
- Ran a freight audit programme that recovered $210K in overcharges over 2 years and cut invoice exceptions 55%.
- Led the transportation management system implementation for 40 users with a 6-week rollout and 0 missed shipments during cutover.
- Ran a cycle count programme across 4,000 stock locations during a 14-week internship, raising inventory accuracy from 94% to 98.5%.
- Re-slotted 600 fast-moving items closer to the pack stations, cutting average pick travel time about 20%.
- Received a full-time analyst offer at the end of the 14-week internship based on the cycle count results.
Freight Cost Reduction Programme. Led a 9-month programme covering a competitive bid across 18 carriers, a consolidation rule that moved 22% of parcel volume to less-than-truckload, zone skipping into 3 regional hubs, and a weekly cost review with finance, which cut freight cost per order 17%, worth about $1.6M a year, while holding on-time delivery above 97%.
Carrier Scorecard and Claims Programme. Built a monthly scorecard rating 18 carriers on on-time pickup, on-time delivery, damage rate, and invoice accuracy, with quarterly business reviews and a volume reallocation rule, alongside a packaging standard for 120 product types tested on 2,000 shipments, which raised on-time delivery from 91% to 97.5% and cut claims and damages 40%.
Peak Season Capacity Plan. Designed a peak season plan with a 14-week demand forecast, pre-booked carrier capacity for 35% above baseline, a temporary labour plan for 60 additional warehouse staff, and daily stand-ups, which shipped a record 26,000 orders in 1 week with 96% on-time delivery and 0 carrier capacity refusals.
- Member of a supply chain management association chapter, attending about 8 events a year.
- Volunteer logistics lead for a regional food bank, coordinating 12 truck deliveries a month.
- Cycle about 100 miles a week and compete in 3 gravel races a year.
- Lead the carrier management process for 18 carriers and chair the quarterly carrier business reviews.
- Trained 6 logistics coordinators on the transportation management system and the freight audit process.
- Present freight cost and service metrics to the director of operations monthly.

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