(551) 555-0129 ◇ Hoboken, NJ
nandini.rao@example.com ◇ linkedin.com/in/nandini-rao ◇ nandinirao.com
KYC analyst with 5 years in client onboarding and periodic review at a commercial bank, completing about 900 customer due diligence files a year. Holds a 98% quality control pass rate against a team target of 95%, cut average file completion time from 9 days to 4, and escalated 34 cases to financial crime investigation of which 21 were substantiated. Diligence work measured by accuracy and by what it catches.
Coursework in Financial Regulation, Banking, Accounting, and Business Law.
Also completed a 20-hour course in beneficial ownership and complex structures in 2023.
- Complete about 900 customer due diligence files a year across onboarding and periodic review for commercial clients.
- Hold a 98% quality control pass rate against a team target of 95% across 4 years of sampled files.
- Cut average file completion time from 9 days to 4 by building a document request checklist by entity type.
- Completed about 600 files a year across retail and small business onboarding.
- Escalated 34 cases to financial crime investigation across 2 years, of which 21 were substantiated.
- Cleared a remediation backlog of 1,200 overdue periodic reviews in 5 months as part of a team of 6.
- Supported account opening operations, processing about 200 applications across a 12-week internship.
- Reconciled 400 customer records against identification documents and flagged 18 discrepancies.
- Built a tracking sheet for document requests adopted by the onboarding team of 10.
Document Request Checklist. Built a request checklist by entity type covering the 40 document combinations that cover most commercial onboarding, which cut file completion from 9 days to 4 because clients stopped being asked for things in 3 rounds.
Remediation Backlog. Cleared 1,200 overdue periodic reviews in 5 months with a team of 6 by triaging on risk rating first, so the highest-risk clients were reviewed in the first 6 weeks.
Escalation Record. Escalated 34 cases to investigation with 21 substantiated, a 62% rate against a team average of 40%, by writing each escalation as a narrative of the specific facts rather than a list of flags.
- Member of a regional anti-money laundering professionals chapter, attending about 8 events a year.
- Volunteer at a financial literacy programme, running 6 sessions a year for about 80 people.
- Completed 3 continuing education courses in sanctions and trade finance across 2 years.
- Train 3 new analysts a year on file standards and the document request checklist.
- Built the onboarding review checklist now used by an onboarding team of 14 analysts.
- Serve as the escalation contact for 6 relationship managers on due diligence questions.

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