Resume Example

Hospitality Resume Examples

Use these ATS-friendly resume examples and templates to showcase your guest satisfaction, revenue, and team results in hospitality.
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Contents
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uSE tHIS Resume

A strong hospitality resume should show guest satisfaction, revenue, cost, and team results with the size of the property behind them. Highlight rooms and arrivals handled, guest satisfaction and review scores, upsell and departmental revenue, cost per occupied room, turnover reduced, audit results, and the standards you built that held those numbers. Name your certifications and systems, because hospitality supervisor and administrator credentials, food safety cards, and property management systems are filtered on. State your level plainly, since a front office supervisor, a director of rooms, a hospitality management graduate seeking a first management role, and a professional whose career was built across hotel departments are hired on different evidence. Use the examples below to see how to turn hotel work into clear, results-focused resume achievements.

Hospitality Resume Example

Meet Isabela Fonseca, a fictional front office supervisor at a 420-room resort handling about 150,000 arrivals a year. This example shows the core hospitality role measured on guest satisfaction, check-in time, and upsell revenue.

Isabela Fonseca

(305) 555-0190 ◇ Miami, FL

isabela.fonseca@example.com ◇ linkedin.com/in/isabela-fonseca ◇ isabelafonseca.com

Objective

Hospitality professional with 6 years in hotel front office and guest services, currently the front office supervisor at a 420-room resort hotel handling about 150,000 guest arrivals a year. Holds a 4.8 of 5 guest satisfaction score on arrival experience across 3 years, cut average check-in time from 6 minutes to 3, and raised upsell revenue at the desk from $180,000 to $520,000 a year. Treats the front desk as the place where the stay is decided, and runs it that way.

Education
A.S. in Hospitality Management, Biscayne Line College 2018 – 2020

Coursework in Front Office Operations, Guest Service, Hospitality Revenue Basics, and Food and Beverage Service.

Certified Hospitality Supervisor, American Hotel and Lodging Educational Institute 2023

Also holds a guest service gold certification and completed a hotel property management system administrator course in 2024; fluent in English, Spanish, and Portuguese.

Skills
Guest Services
Check-in and check-out, guest recovery and complaint resolution, loyalty programme handling, concierge requests, group and VIP arrivals, multilingual guest communication
Front Office Operations
Room inventory and upgrade management, shift scheduling, cash handling and audit, night audit knowledge, upselling programmes, coordination with housekeeping and engineering
Team and Standards
Agent training and coaching, brand standard compliance, guest satisfaction tracking, standard operating procedures, incident reporting, shift handover
Tools & Platforms
Opera PMS, Oracle Hospitality, Medallia, Alice, Microsoft Excel, Kipsu, HotSOS, Microsoft Teams
Experience
Front Office Supervisor 04/2023 – Present
Biscayne Crown Resort Hotel Miami, FL
  • Supervise a front office team of 18 agents across 3 shifts at a 420-room resort handling about 150,000 arrivals a year.
  • Hold a 4.8 of 5 guest satisfaction score on arrival experience across 3 years and about 9,000 survey responses.
  • Raised desk upsell revenue from $180,000 to $520,000 a year through an upgrade offer standard and a daily inventory briefing.
Front Desk Agent and Shift Lead 06/2020 – 03/2023
Coral Gables Line Hotel Miami, FL
  • Handled about 120 check-ins and check-outs a shift at a 280-room business hotel with a 99.6% billing accuracy rate at audit.
  • Cut average check-in time from 6 minutes to 3 by pre-assigning rooms and pre-loading keys for 80% of arrivals.
  • Resolved about 25 guest complaints a month with a 92% resolution rate before checkout, the highest on a team of 14.
Guest Services Intern 01/2020 – 05/2020
Coral Gables Line Hotel Miami, FL
  • Rotated through front desk, concierge, and reservations across a 5-month internship.
  • Built a concierge recommendations guide of 60 local venues still used by the desk.
  • Hired full time at the end of the internship, 1 of 2 interns of 5 offered a position.
Projects

Upsell Programme. Built an upgrade offer standard with 3 scripted options by room category, a daily inventory briefing so agents know what is available to sell, and a monthly agent scoreboard, which raised desk upsell revenue from $180,000 to $520,000 a year with guest satisfaction unchanged.

Arrival Experience Redesign. Pre-assigned rooms and pre-loaded keys for 80% of arrivals from the reservation data each morning, added a mobile check-in option, and moved agent positions out from behind the desk for peak arrivals, which cut average check-in time from 6 minutes to 3 and raised arrival satisfaction from 4.3 to 4.8.

Guest Recovery Standard. Wrote a guest recovery standard with 4 escalation levels, agent authority to resolve up to $150 without a manager, and a same-day follow-up call, which raised complaint resolution before checkout from 70% to 92% and cut post-stay negative reviews mentioning the desk 45%.

Extra-Curricular Activities
  • Member of a regional hotel and lodging association young professionals group of about 100.
  • Volunteer greeter and interpreter at a community health fair serving about 2,000 people a year.
  • Guest speaker for a college hospitality programme twice a year on front office careers.
Leadership
  • Lead a front office team of 18 across 3 shifts with scheduling, coaching, and guest recovery ownership.
  • Trained 25 front desk agents across 2 hotels on check-in standards and the upsell programme.
  • Run the daily arrivals briefing with housekeeping, engineering, and reservations.
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Hospitality Manager Resume Example

Meet Bruno Almeida, a director of rooms leading 240 staff at a 560-room luxury resort. This example shows management scope: guest satisfaction raised, cost per occupied room cut, turnover reduced, and a $28M budget.

Bruno Almeida

(480) 555-0196 ◇ Scottsdale, AZ

bruno.almeida@example.com ◇ linkedin.com/in/bruno-almeida ◇ brunoalmeida.com

Objective

Hospitality manager with 12 years in hotels and resorts, currently the director of rooms for a 560-room luxury resort with 240 staff across front office, housekeeping, guest services, and spa. Raised guest satisfaction from 4.4 to 4.8 of 5, cut rooms division cost per occupied room 11%, and reduced staff turnover from 52% to 27% across 3 years. Runs the division on daily standards, weekly numbers, and a habit of hearing about a problem from a guest before it reaches a review site.

Education
B.S. in Hotel and Restaurant Management, Sonoran Line University 2010 – 2014

Coursework in Rooms Division Management, Hospitality Finance, Revenue Management, Human Resources, and Service Operations.

Certified Hotel Administrator, American Hotel and Lodging Educational Institute 2021

Also completed a luxury brand leadership programme in 2023 and a hospitality financial management course in 2019.

Skills
Hospitality Management
Rooms division leadership, guest experience strategy, brand and luxury standards, service recovery, quality assurance audits, VIP and group management
Business Management
Departmental budgeting and forecasting, labour cost management, cost per occupied room control, capital project input, revenue management partnership, vendor contracts
People Leadership
Manager development, hiring and retention programmes, training systems, engagement surveys, scheduling across 24-hour operations, union and non-union environments
Tools & Platforms
Opera PMS, Oracle Hospitality, Medallia, HotSOS, Kronos, Excel and Power BI, Birchstreet, Microsoft Teams
Experience
Director of Rooms 02/2022 – Present
Sonoran Crown Resort and Spa Scottsdale, AZ
  • Lead the rooms division of 240 staff across front office, housekeeping, guest services, and spa for a 560-room luxury resort with $95M in annual rooms revenue.
  • Raised guest satisfaction from 4.4 to 4.8 of 5 across 3 years and passed 3 consecutive brand quality audits above 92%.
  • Cut cost per occupied room 11% and staff turnover from 52% to 27% through a labour model tied to occupancy and a supervisor development programme.
Front Office Manager 05/2018 – 01/2022
Camelback Line Hotel Scottsdale, AZ
  • Managed a front office of 45 at a 380-room hotel handling about 130,000 arrivals a year.
  • Raised arrival satisfaction from 4.2 to 4.7 of 5 through a mobile check-in rollout and an agent empowerment standard.
  • Grew front desk upsell revenue from $210,000 to $610,000 a year and cut billing disputes 60%.
Assistant Front Office Manager 07/2014 – 04/2018
Camelback Line Hotel Scottsdale, AZ
  • Supervised 20 agents and the night audit team across 3 shifts, with a 99.8% audit accuracy rate.
  • Built the agent training programme of 12 modules that cut new hire time to independence from 6 weeks to 3.
  • Promoted to front office manager after 3 years and 9 months, the youngest department head in the hotel at the time.
Projects

Guest Satisfaction Programme. Built a daily guest feedback review across 4 departments with same-day recovery for any score under 4, a weekly root cause meeting, and 20 standard fixes for the most common issues, which raised satisfaction from 4.4 to 4.8 and cut negative online reviews 50% across 3 years.

Labour Model. Built a rooms division labour model that sets housekeeping, front office, and guest services staffing from the 14-day occupancy forecast with a productivity standard for each role, which cut cost per occupied room 11% while holding satisfaction, and is reviewed daily with 4 department managers.

Supervisor Development Programme. Created a 6-month development programme with 8 modules, a mentor, and a capstone project for 30 supervisors and leads, which produced 9 internal promotions to manager in 3 years and was the main driver of turnover falling from 52% to 27%.

Extra-Curricular Activities
  • Serve on the board of a regional hotel and lodging association with about 300 member properties.
  • Guest lecturer for a university hospitality programme twice a year on rooms division management.
  • Volunteer hospitality advisor to a nonprofit hospice guest house.
Leadership
  • Lead a rooms division of 240 through 4 department managers and 30 supervisors, and serve on the resort executive committee of 7.
  • Own a $28M annual rooms division budget and present results to the general manager and ownership monthly.
  • Developed 9 supervisors into managers and 2 managers into director roles across 8 years.
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Hospitality Management Resume Example

Meet Yara Mansour, a hospitality management graduate with 2 internships and 3 years of part-time hotel work, seeking a first management role. This example shows how to write a graduate resume on a capstone with results, an internship rotation, and supervision as a banquet captain.

Yara Mansour

(702) 555-0194 ◇ Las Vegas, NV

yara.mansour@example.com ◇ linkedin.com/in/yara-mansour ◇ yaramansour.com

Objective

Hospitality management graduate with a bachelor degree, 2 internships, and 3 years of part-time hotel and restaurant work, seeking a management trainee or assistant manager role. Completed a 6-month operations internship rotating through 5 departments of a 1,800-room resort, led a capstone project that cut breakfast service wait time 30% at a hotel restaurant, and supervised a banquet team of 12 as a part-time captain. Has learned the operation from the guest side and the staff side, and is ready to run a piece of it.

Education
B.S. in Hospitality Management, Mojave Line University 2022 – 2026

GPA 3.7; coursework in Hotel Operations, Food and Beverage Management, Revenue Management, Hospitality Finance, and Event Management.

ServSafe Manager and Alcohol Service Certifications, National Restaurant Association and State Board 2024

Also completed a hotel property management system fundamentals course and a hospitality leadership certificate in 2025; fluent in English and Arabic.

Skills
Hospitality Operations
Front office and guest services, food and beverage service, banquet operations, housekeeping coordination, event support, brand standards
Management Foundations
Shift supervision, scheduling basics, labour and cost awareness, inventory counts, guest recovery, standard operating procedures, service audits
Analysis and Communication
Service time studies, guest feedback analysis, Excel reporting, presenting to managers, training new staff, cross-department coordination
Tools & Platforms
Opera PMS, Micros POS, Toast, Excel, Google Workspace, Medallia exposure, 7shifts, Microsoft Teams
Experience
Hotel Operations Intern 01/2026 – 06/2026
Mojave Crown Resort Las Vegas, NV
  • Rotated through front office, housekeeping, food and beverage, events, and revenue management across a 6-month internship at a 1,800-room resort.
  • Ran a housekeeping room inspection audit of 400 rooms that identified 3 recurring defects and led to a checklist change adopted across 90 attendants.
  • Presented a final project on group arrival flow to the hotel manager and 5 department heads, with 2 recommendations adopted.
Banquet Server and Captain (Part Time) 09/2023 – 12/2025
Fremont Line Hotel and Casino Las Vegas, NV
  • Served about 120 events a year while studying full time, promoted to captain after 14 months.
  • Supervised banquet teams of up to 12 servers on events of up to 600 guests as captain.
  • Received 9 named guest compliments across 2 years, the most on a banquet team of 40.
Restaurant Host and Server, Summer Internship 05/2024 – 08/2024
Fremont Line Hotel and Casino Las Vegas, NV
  • Worked host and server positions at a 200-seat hotel restaurant serving about 700 covers a day across a 12-week internship.
  • Ran a 4-week breakfast service time study that found seating and ticket time gaps, the basis of a later capstone project.
  • Trained 4 new hosts on the reservation system and seating flow.
Projects

Capstone: Breakfast Service Redesign. Led a 4-person capstone team that analysed 4 weeks of seating, order, and ticket time data at a 200-seat hotel restaurant, redesigned the host seating rotation and buffet layout, and piloted it for 2 weeks, which cut average wait time 30% and raised covers 12% during the pilot, placing 1st of 15 capstone teams.

Group Arrival Flow Project. Mapped the arrival process for groups of 100 or more across front office, bell services, and housekeeping during the internship, timed 8 group arrivals, and proposed a pre-keyed group desk and a 2-hour housekeeping priority window, with both recommendations adopted by the hotel manager.

Room Inspection Audit. Inspected 400 rooms against the brand checklist over 6 weeks, found 3 recurring defects accounting for 70% of failures, and worked with housekeeping leadership on a revised attendant checklist, which raised inspection pass rate from 88% to 95% in the following month.

Extra-Curricular Activities
  • President of the university hospitality student association with about 120 members, running 8 industry events a year.
  • Competed in a national hospitality case competition, placing in the top 5 of 30 teams.
  • Volunteer at a community kitchen serving about 300 meals a week, 4 hours a week.
Leadership
  • President of a 120-member student association, growing membership from 60 in 2 years.
  • Supervised banquet teams of up to 12 servers on events of up to 600 guests as captain.
  • Led a 4-person capstone team through data collection, redesign, pilot, and final presentation.
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