(737) 555-0148 ◇ Austin, TX
ottilie.vance@example.com ◇ linkedin.com/in/ottilie-vance ◇ ottilievance.com
Email Marketing Manager owning the channel end to end for a retail brand with 1.4 million subscribers. Grew email-attributed revenue from $6.2M to $19M a year, recovered inbox placement from 71% to 98% after a deliverability crisis, and built 9 lifecycle programmes that now generate 44% of channel revenue without manual sends. Measures the channel on revenue, not on how many emails went out.
Minor in Statistics; coursework in Digital Marketing, Consumer Behaviour, and Marketing Analytics.
Both current; also completed an email deliverability course through a sender reputation specialist in 2023.
- Own email for a brand with 1.4 million subscribers, leading 2 specialists and about 340 campaigns a year.
- Grew email-attributed revenue from $6.2M to $19M a year, verified against a 5% holdout group rather than last-click.
- Built 9 lifecycle programmes that now produce 44% of channel revenue with no manual send required.
- Ran about 220 campaigns a year to a list of 340,000, covering promotional, editorial, and triggered sends.
- Lifted average click-through rate from 1.8% to 3.4% by segmenting the list into 6 behavioural groups.
- Grew the list from 210,000 to 340,000 subscribers in 30 months through 4 acquisition tests.
- Supported email and social for 5 client accounts, building and scheduling about 180 sends a year.
- Cut campaign build time from 5 hours to 90 minutes by creating 4 reusable modular templates.
- Produced weekly performance reporting across 5 accounts, covering 12 metrics per client.
Deliverability Recovery. Inbox placement had fallen to 71% after years of sending to an unpruned list. Implementing authentication, a 180-day sunset policy, and a re-engagement path recovered placement to 98% within 5 months, despite removing 220,000 addresses.
Lifecycle Programme Build. Designed 9 triggered programmes covering welcome, browse and cart abandonment, post-purchase, replenishment, and winback. They now generate 44% of channel revenue and run without a marketer scheduling anything.
Holdout Measurement. Introduced a permanent 5% holdout group so email revenue could be measured incrementally rather than by last-click attribution. The first read showed the channel was overstated by about 30%, which changed how the whole marketing team reports.
- Write a newsletter on lifecycle marketing with roughly 4,100 subscribers, publishing twice a month.
- Speak at Austin marketing meetups 2 or 3 times a year, most recently on incrementality measurement.
- Provide pro bono email support to 2 nonprofits a year, typically rebuilding their donor communications.
- Lead a team of 2 specialists and manage 1 freelance email developer across a 340-campaign annual calendar.
- Won agreement across 4 marketing teams to adopt holdout-based reporting, which lowered the numbers everyone reported.
- Set the channel's testing standard, requiring a documented hypothesis and sample size before any test runs.

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