(614) 555-0172 ◇ Columbus, OH
priya.raghunath@example.com ◇ linkedin.com/in/priya-raghunath ◇ priyaraghunath.com
Detail-driven Data Entry professional with 7+ years maintaining customer, billing, and inventory records across ERP and CRM platforms. Processes an average of 1,400 records per week at a verified 99.8% accuracy rate, and cut duplicate customer records by 62% through a matching and merge standard now used company-wide. Brings a methodical approach to validation, exception handling, confidentiality, and keeping documentation current for every workflow owned.
Coursework: Database Fundamentals, Business Records Management, Advanced Spreadsheets, Office Systems.
Graduated with distinction; certified at 82 WPM with 99% keyboarding accuracy.
- Maintain roughly 1,400 customer, pricing, and inventory records per week in SAP at a verified 99.8% accuracy rate across 14 consecutive quality audits.
- Reduced duplicate customer records by 62% by designing a match-and-merge standard, clearing a backlog of 8,900 suspect records over five months.
- Cut average order-entry turnaround from 26 hours to 9 hours by rebuilding the intake queue around priority tiers and same-day exception review.
- Keyed and verified 320 policy applications and endorsements each week, holding an error rate below 0.4% against a department target of 1.5%.
- Cleared a 6,200-document scanning backlog in 11 weeks by batching by policy type and indexing at the point of scan rather than afterward.
- Trained 7 seasonal staff on the policy administration system, with all 7 reaching full production speed inside three weeks instead of the usual six.
- Entered tenant, lease, and maintenance records for a 2,300-unit portfolio, processing roughly 90 work orders and 40 lease updates per week.
- Built a validated Excel intake sheet with dropdown and format rules that removed 3 of the 4 most common entry errors flagged in monthly reviews.
- Reconciled 1,100 rent ledger lines each month against bank deposits, resolving an average of 12 discrepancies before they reached the accounting close.
Customer Master Cleanup. Led a six-month effort to standardize 34,000 customer records across two systems using consistent address, name, and tax-ID formatting. Duplicate rate fell from 9.1% to 3.4% and monthly billing corrections dropped by roughly 200 cases.
Entry Standards Handbook. Wrote a 22-page SOP covering field-by-field rules, abbreviation standards, and exception routing for the order-entry team. New hire ramp time shortened from six weeks to three, and audit findings fell in the next two cycles.
Validation Rule Rollout. Partnered with the SAP administrator to add 18 field-level validation rules covering formats most often mis-keyed. Rejected-record volume dropped 44% in the first quarter after launch, with no measurable loss in entry speed.
- Volunteer with the Franklin County Literacy Council, maintaining the learner and tutor database of roughly 800 active records and producing monthly placement reports.
- Run a quarterly Excel skills workshop at Sandhill Community College for 25 to 30 students moving into administrative and records roles.
- Coordinate the annual food bank inventory count, keying and reconciling more than 4,000 line items across two warehouse sites each November.
- Serve as data quality lead for a 9-person entry team, running weekly sampling reviews and reporting accuracy trends to the operations manager.
- Chaired the cross-department working group that agreed a single customer naming standard for sales, billing, and logistics after two years of conflicting formats.
- Own onboarding for every new entry hire, a program that has taken 11 people from first login to independent production since 2021.

.webp)



.webp)


%20Which%20Should%20You%20Use.webp)