Senior Change Management Lead

Northstar Meridian Group · Denver, CO · May 2021–Present

Lead enterprise change strategy for technology, operating model, and workforce transformation initiatives across a 4,500-person organization.

• Built change roadmaps, stakeholder strategies, and adoption plans for a multi-year enterprise resource planning transformation.
• Created a network of 85 change champions across 12 business units, increasing manager-led communication coverage by 60%.
• Developed readiness dashboards and pulse surveys that helped project leaders identify adoption risks three months earlier than scheduled.
• Coached executives and people leaders on sponsor visibility, narrative development, and reinforcement planning.

Change Management Manager

Brightwell Works · Austin, TX · January 2018–April 2021

Managed change delivery for customer operations, digital workplace, and process-improvement programs in a fast-growing services business.

• Directed change planning for a new customer relationship platform adopted by more than 1,800 employees.
• Partnered with learning teams to launch role-based training, office hours, and manager toolkits, achieving 92% training completion.
• Facilitated impact assessments and stakeholder interviews for 20+ process and technology initiatives.
• Introduced post-launch adoption reviews that improved issue resolution time and informed quarterly improvement plans.

Organizational Effectiveness Consultant

Fallow Creek Advisory · Chicago, IL · July 2015–December 2017

Advised mid-market clients on organizational readiness, communications, leadership alignment, and sustainable behavior change.

• Delivered stakeholder analyses, change impact assessments, and communication plans for technology and restructuring programs.
• Facilitated leadership alignment workshops for client teams ranging from 25 to 300 employees.
• Designed practical manager guides and employee communications that translated complex program changes into clear actions.
• Tracked adoption metrics and presented concise recommendations to steering committees and program sponsors.

People Operations Coordinator

Willow Harbor Systems · Chicago, IL · August 2012–June 2015

Supported internal communications, employee engagement, and learning programs during a period of rapid organizational growth.

• Coordinated onboarding and manager development programs for new offices and expanding teams.
• Produced employee newsletters, leadership briefings, and communication materials for policy and process updates.
• Analyzed engagement survey results and coordinated action-planning sessions with department leaders.

OnePath ERP Adoption Program

2023–2024

Designed the enterprise change approach for a finance and procurement platform rollout, combining champion enablement, manager toolkits, role-based learning, and adoption analytics across 12 business units.

Manager Momentum Toolkit

2020

Created a reusable toolkit of conversation guides, readiness checklists, and reinforcement activities that enabled people leaders to support operational changes consistently.

Senior Organizational Change Manager

Northstar Meridian Group · Denver, CO · March 2021–Present

Lead enterprise change strategies for technology, operating model, and customer-experience transformations across a 4,500-person organization.

• Built change strategies for a $38M cloud ERP rollout across finance, procurement, and field operations, achieving 92% adoption within six months of launch.
• Coached 85 business leaders and change champions on stakeholder engagement, communications, and resistance management.
• Created an impact assessment and readiness methodology that reduced project planning time by 30% across the transformation portfolio.
• Established adoption dashboards using training completion, usage, sentiment, and performance indicators to guide executive decisions.

Change Management Manager

Bluehaven Works · Austin, TX · July 2017–February 2021

Managed change workstreams for process redesign, digital workplace adoption, and post-merger integration initiatives.

• Directed change planning for a 2,000-employee merger integration, coordinating communications and manager enablement across 14 business units.
• Developed role-based learning journeys and facilitator guides that increased completion of required training to 96%.
• Partnered with HR, IT, and operations leaders to map impacts, prioritize risks, and resolve resistance before go-live.
• Introduced pulse surveys and focus groups that improved employee sentiment scores by 18 percentage points during a major process transition.

Organizational Effectiveness Consultant

Fable Ridge Advisory · Chicago, IL · August 2014–June 2017

Advised mid-market clients on workforce adoption, leadership alignment, communications, and process improvement.

• Delivered stakeholder analyses, change impact assessments, and communications plans for 10 transformation programs.
• Facilitated leadership alignment workshops that translated strategic objectives into measurable team behaviors and milestones.
• Designed train-the-trainer programs for client managers, supporting more than 1,200 employees through new ways of working.
• Presented executive-ready readiness reports and recommendations to steering committees and program sponsors.

People Programs Analyst

Juniper Vale Systems · Minneapolis, MN · June 2012–July 2014

Supported employee engagement, internal communications, and learning initiatives for a growing technology organization.

• Analyzed engagement survey results and produced quarterly insights for HR and business leaders.
• Coordinated communications and logistics for company-wide leadership and culture programs.
• Built reporting templates that improved visibility into training participation and program outcomes.

OneNorth ERP Adoption Program 2023

Designed the enterprise adoption approach for a cloud ERP deployment, including sponsor coaching, role-based communications, champion networks, training, and post-launch measurement.

Manager Change Leadership Lab 2020

Created a blended learning program that equipped 240 people managers with practical tools for communicating change, handling resistance, and reinforcing new behaviors.

Senior Change Management Consultant

Northstar Meridian Group · Denver, CO | Jan 2021 – Present

Lead enterprise change programs that help organizations adopt new operating models, technologies, and customer processes.

• Directed change strategy for a $42M global ERP transformation spanning 4,800 employees across 11 business units, achieving 91% role-based training completion before go-live.
• Built stakeholder maps, impact assessments, communications plans, and readiness dashboards that improved executive visibility and reduced unresolved adoption risks by 38%.
• Coached a network of seventy-five change champions and managers, contributing to 84% active usage of the new procurement platform within six months.
• Advised senior leaders on organizational design, resistance management, and transition governance during a post-merger integration.

Change Management Consultant

Brightwell Transformation Partners · Chicago, IL | Jun 2017 – Dec 2020

Delivered adoption-focused consulting for technology implementations, process redesigns, and workforce transformations.

• Managed change workstreams for 12 client engagements across healthcare, manufacturing, and financial services, with budgets ranging from $500K to $18M.
• Designed persona-based communications and learning journeys that increased post-launch confidence scores by an average of 27%.
• Facilitated more than 60 leadership alignment sessions, focus groups, and process-mapping workshops to convert business needs into actionable change plans.
• Created reusable adoption measurement frameworks covering awareness, proficiency, usage, and business outcomes.

Organizational Effectiveness Analyst

Vantage Fieldworks · Minneapolis, MN | Aug 2014 – May 2017

Supported organizational development initiatives through workforce analysis, communications, and facilitation.

• Analyzed employee survey and operational data to identify engagement barriers and prioritize interventions for a 2,000-person service organization.
• Produced manager toolkits, town hall materials, and internal campaigns for a company-wide lean operating model rollout.
• Coordinated instructor-led and virtual training logistics for more than 1,200 employees while maintaining a 96% session satisfaction rating.
• Developed executive reports translating adoption metrics and qualitative feedback into recommendations for business leaders.

People Programs Coordinator

Harborstone Utilities · Madison, WI | Jul 2012 – Jul 2014

Coordinated employee communications, learning programs, and process improvements for a regional utilities provider.

• Supported the rollout of a new performance management process for 900 employees across field and corporate teams.
• Created communication calendars, manager FAQs, and feedback surveys that improved program participation by 22%.
• Maintained project plans, risk logs, and status updates for cross-functional HR and operations initiatives.

Global ERP Adoption Accelerator

2023 — Designed a role-based readiness and champion program for an 11-business-unit ERP launch, combining impact assessments, manager coaching, microlearning, and adoption dashboards.

Hybrid Workforce Ways of Working Program

2021 — Led discovery workshops and piloted new collaboration norms for 1,600 employees, using pulse surveys and manager feedback to refine the rollout playbook.

Unified Change Readiness Scorecard (2023)

Created a reusable scorecard integrating stakeholder sentiment, training completion, leadership alignment, and process-readiness indicators; adopted across the enterprise transformation portfolio.

Regional Change Champion Network (2020)

Designed the operating model, onboarding toolkit, and feedback cadence for a 45-member change champion network supporting a multi-region service platform launch.