Case Manager Resume Examples

Case Manager Resume Example

Meet Fenella Aduba, a fictional case manager carrying 45 households in community human services. This example shows core case practice measured honestly, including housing retention checked at 12 months rather than counted at placement.

Fenella Aduba

(937) 555-0135 ◇ Dayton, OH

fenella.aduba@example.com ◇ linkedin.com/in/fenella-aduba ◇ fenellaaduba.com

Objective

Case manager with 6 years in community human services, carrying a caseload of 45 households across housing stability, benefits access, and employment referrals. Moved 38 households into permanent housing across 3 years, with 34 still housed at 12 months, and cut time from intake to first service connection from 21 days to 6. Measures the work at 12 months, not at placement.

Education

B.A. in Social Sciences, Miami Valley Line University 2014 – 2018

Coursework in Social Policy, Human Services Practice, Psychology, and Research Methods.

Certificate in Trauma-Informed Practice, Great Miami Line Institute 2021

Also completed 40 hours of motivational interviewing training in 2023.

Skills

Case Practice

Intake and assessment, service planning, goal setting with clients, progress review, closure and follow-up, crisis response

Resource Navigation

Housing programmes, benefits eligibility, employment and training referrals, utility and food assistance, transport coordination

Documentation

Case notes, eligibility files, funder reporting, outcome tracking, confidentiality practice, audit preparation

Tools & Platforms

Homeless Management Information System, Apricot, Salesforce Nonprofit Cloud, Excel, Microsoft Teams, SharePoint

Experience

Case Manager 06/2021 – Present

Miami Valley Crown Community Services Dayton, OH

Carry a caseload of 45 households covering housing stability, benefits access, and employment referrals.
Moved 38 households into permanent housing across 3 years, with 34 still housed at 12 months.
Cut average time from intake to first service connection from 21 days to 6.

Case Manager 07/2019 – 05/2021

Great Miami Line Family Services Dayton, OH

Managed 60 open cases covering food, utility, and childcare assistance for families in crisis.
Secured $410,000 in emergency assistance funds across 2 years for about 300 households.
Maintained 100% compliance across 4 funder audits on documentation and eligibility.

Outreach Specialist 08/2018 – 06/2019

Great Miami Line Family Services Dayton, OH

Made about 25 street and shelter outreach contacts a week across 3 neighbourhoods.
Enrolled 90 individuals into services across 10 months, 62 of whom engaged beyond intake.
Built a referral directory of 70 partner agencies used by a team of 12.

Projects

Housing Retention Follow-Up. Added structured check-ins at 3, 6, and 12 months after placement rather than closing cases at move-in. Of 38 households housed, 34 were still housed at 12 months, and the follow-up data now shapes which supports get funded.

Intake Acceleration. Cut intake to first service connection from 21 days to 6 by pre-verifying the 5 documents that caused most delays and warm-handing referrals rather than giving out phone numbers.

Partner Referral Directory. Built and maintained a directory of 70 partner agencies with current contacts and eligibility rules, replacing a stack of outdated flyers. A team of 12 uses it daily.

Extra-Curricular Activities

Volunteer at a community meal programme 2 evenings a month, serving about 80 people each time.
Serve on a local continuum of care committee representing 9 partner agencies.
Completed 30 hours of continuing education in housing policy across 2 years.

Leadership

Train 4 new case managers a year on intake, documentation, and the referral network.
Built the follow-up protocol now used on all 45 open housing cases at the agency.
Represent the agency on a continuum of care committee covering 9 partner organizations.

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Entry Level Case Manager Resume Example

Meet Casper Nyquist, 10 months into a first caseload of 22 young people. This example shows how to write an entry level case management resume, leaning on direct residential work, service plans completed, and reviews delivered on schedule.

Casper Nyquist

(218) 555-0189 ◇ Duluth, MN

casper.nyquist@example.com ◇ linkedin.com/in/casper-nyquist ◇ caspernyquist.com

Objective

Entry level case manager 10 months into a first caseload, carrying 22 young people aged 16 to 24 and meeting each at least twice a month. Completed 22 service plans with 19 reviewed on schedule at 90 days, and connected 14 clients to education or employment within 6 months of intake. Two years of direct residential work came first, which is where the crisis skills came from.

Education

B.A. in Psychology, Lake Superior Crown University 2019 – 2023

Coursework in Developmental Psychology, Abnormal Psychology, Human Services, and Statistics.

Mental Health First Aid Certification, National Council for Mental Wellbeing 2024

Also completed 24 hours of motivational interviewing and trauma-informed care training in 2024.

Skills

Case Fundamentals

Intake assessment, service plan writing, goal setting, 90-day reviews, progress documentation, closure planning

Direct Support

De-escalation, crisis response, daily living support, appointment accompaniment, boundary setting, safety planning

Youth Services

Education and employment referrals, independent living skills, benefits navigation, transition planning, family engagement

Tools & Platforms

Apricot, Homeless Management Information System, Excel, Microsoft Teams, SharePoint, electronic case notes

Experience

Case Manager 11/2024 – Present

Saint Louis River Crown Youth Services Duluth, MN

Carry a caseload of 22 young people aged 16 to 24, meeting each at least twice a month.
Completed 22 service plans in 10 months, with 19 reviewed on schedule at the 90-day point.
Connected 14 clients to education or employment placements within 6 months of intake.

Residential Counselor 06/2023 – 10/2024

Lake Superior Line Group Homes Duluth, MN

Supported 8 residents per shift covering daily living, medication reminders, and crisis response.
De-escalated about 40 behavioural incidents across 16 months with 0 injuries.
Documented roughly 1,200 shift notes meeting a 100% completeness standard at audit.

Human Services Intern 01/2023 – 05/2023

Saint Louis River Crown Youth Services Duluth, MN

Shadowed 3 case managers across a combined caseload of 70 clients over a 5-month placement.
Completed 30 intake assessments under direct supervision and wrote the accompanying case notes.
Built a resource guide of 45 local services that the team adopted for client handouts.

Projects

Youth Resource Guide. Built a guide covering 45 local services with eligibility and current contacts, written during an internship after watching clients get sent to programmes that had closed. The team still hands it out.

Education and Employment Connections. Connected 14 of 22 clients to education or employment within 6 months by building direct contacts at 6 local programmes rather than relying on a referral form.

Shift Documentation Standard. Reached a 100% completeness standard across about 1,200 shift notes by writing each note before the end of shift rather than catching up later in the week.

Extra-Curricular Activities

Volunteer at a youth drop-in centre 2 evenings a month, seeing about 30 young people each time.
Assistant coach for a high school cross-country team of 24 runners.
Completed 3 continuing education courses in youth mental health across 18 months.

Leadership

Served as shift lead on about 40 overnight shifts, covering a house of 8 residents.
Onboarded 3 new residential staff on documentation and de-escalation practice.
Built the resource guide of 45 services now used across the youth services team.

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Senior Case Manager Resume Example

Meet Ophelia Mwangi, a senior case manager carrying 30 complex clients while supervising 6 case managers. This example shows the dual role, with a protocol that cut disengagement across the whole agency rather than only one caseload.

Ophelia Mwangi

(225) 555-0122 ◇ Baton Rouge, LA

ophelia.mwangi@example.com ◇ linkedin.com/in/ophelia-mwangi ◇ opheliamwangi.com

Objective

Senior case manager with 13 years in community health, carrying a complex caseload of 30 while supervising 6 case managers covering 240 more. Reduced 30-day service disengagement from 34% to 12% across 4 years through a structured follow-up protocol, and cut emergency department use in an earlier caseload by 41%. Still carries cases, because supervising this work without doing it does not hold up.

Education

Bachelor of Social Work, Bayou Line University 2008 – 2012

Coursework in Social Work Practice, Community Health, Human Behaviour, and Social Policy.

Certified Case Manager, Commission for Case Manager Certification 2017

Also completed 60 hours of training in co-occurring disorders and harm reduction practice.

Skills

Complex Case Practice

High-acuity caseload management, co-occurring conditions, multi-agency coordination, risk assessment, engagement strategy

Supervision

Case review and consultation, caseload balancing, documentation quality assurance, new staff onboarding, reflective supervision

Systems & Compliance

State audit preparation, funder reporting, protocol design, outcome measurement, cross-system case conferencing

Tools & Platforms

Epic, Netsmart, Apricot, Homeless Management Information System, Excel, Microsoft Teams, SharePoint

Experience

Senior Case Manager 03/2019 – Present

Bayou Crown Community Health Baton Rouge, LA

Carry a complex caseload of 30 clients while supervising 6 case managers covering 240 more.
Reduced 30-day service disengagement from 34% to 12% across 4 years through a follow-up protocol.
Lead about 90 multi-agency case conferences a year across housing, healthcare, and legal partners.

Case Manager 06/2014 – 02/2019

Atchafalaya Line Behavioral Services Baton Rouge, LA

Managed 55 clients with co-occurring conditions across a 5-parish service area.
Cut emergency department use among the caseload by 41% over 3 years through scheduled outreach.
Maintained 100% documentation compliance across 6 state audits.

Case Aide 07/2012 – 05/2014

Atchafalaya Line Behavioral Services Baton Rouge, LA

Supported 4 case managers across a combined caseload of 200 clients.
Provided transport and appointment support for about 60 client visits a month.
Digitised 900 paper case files into the electronic record system.

Projects

Disengagement Protocol. Designed a follow-up protocol triggered by a single missed contact rather than by 30 days of silence. Service disengagement at 30 days fell from 34% to 12%, and the protocol now covers all 270 open cases at the agency.

Emergency Department Diversion. Cut emergency department use across a 55-client caseload by 41% by scheduling proactive outreach around the patterns that preceded crises, rather than responding after them.

Case Conference Model. Built a monthly conference bringing housing, healthcare, and legal partners into one room for shared clients. About 90 conferences a year now replace what had been separate uncoordinated plans.

Extra-Curricular Activities

Serve on a regional behavioural health planning council representing 14 agencies.
Volunteer at a community clinic 1 Saturday a month, supporting about 20 visits each time.
Present at state human services conferences about once a year on client engagement.

Leadership

Supervise 6 case managers covering 240 clients, with weekly individual case consultation.
Developed 4 case aides into full case manager roles across 9 years.
Wrote the follow-up protocol now applied to all 270 open cases at the agency.

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Social Work Case Manager Resume Example

Meet Lucienne Marchetti, a licensed clinical social worker combining therapy with care coordination for 34 adults. This example shows what the clinical licence adds, including readmission reduction and coordination across an average of 5 systems per client.

Lucienne Marchetti

(508) 555-0159 ◇ Worcester, MA

lucienne.marchetti@example.com ◇ linkedin.com/in/lucienne-marchetti ◇ luciennemarchetti.com

Objective

Licensed clinical social worker managing a caseload of 34 adults with serious mental illness, combining therapy with care coordination. Cut psychiatric readmissions in the caseload from 28% to 11% across 4 years, and coordinates across an average of 5 systems per client including housing, primary care, and probation. Clinical training is what separates this from a coordination-only role.

Education

Master of Social Work, Blackstone Valley Line University 2013 – 2015

Clinical concentration; licensed as an Independent Clinical Social Worker in Massachusetts since 2019.

B.A. in Psychology, Quinsigamond Crown College 2009 – 2013

Also completed 40 hours of training in dialectical behaviour therapy skills in 2021.

Skills

Clinical Practice

Psychosocial assessment, short-term therapy, safety and risk assessment, group facilitation, treatment planning, clinical documentation

Care Coordination

Multi-system coordination, housing and benefits navigation, medication adherence support, discharge planning, family engagement

Population Knowledge

Serious mental illness, co-occurring substance use, trauma-informed practice, criminal justice involvement, crisis stabilisation

Tools & Platforms

Epic, Netsmart myEvolv, Credible, Excel, Microsoft Teams, secure telehealth platforms

Experience

Social Work Case Manager 05/2020 – Present

Blackstone Valley Crown Behavioral Health Worcester, MA

Manage a clinical caseload of 34 adults with serious mental illness, combining therapy and coordination.
Cut psychiatric readmissions within the caseload from 28% to 11% across 4 years.
Coordinate care across an average of 5 systems per client, including housing, primary care, and probation.

Clinical Social Worker 08/2016 – 04/2020

Quinsigamond Line Health Center Worcester, MA

Held a caseload of 45 patients providing assessment, short-term therapy, and resource coordination.
Completed about 400 psychosocial assessments across 4 years in integrated primary care.
Reduced no-show rates from 31% to 17% through reminder calls and flexible scheduling.

Social Work Case Manager, Field Placement 09/2015 – 07/2016

Quinsigamond Line Health Center Worcester, MA

Carried a caseload of 20 patients under supervision during a final-year field placement.
Facilitated 2 weekly groups of 8 to 12 participants on coping and recovery skills.
Completed 700 supervised clinical hours toward independent licensure.

Projects

Readmission Reduction. Cut psychiatric readmissions in a 34-client caseload from 28% to 11% by contacting each client within 72 hours of discharge and confirming medication access rather than assuming the discharge plan held.

Cross-System Coordination. Built working relationships across housing, primary care, and probation so that clients averaging 5 involved systems get one coordinated plan. Several clients had been receiving 3 contradictory sets of requirements.

No-Show Reduction. Took no-show rates from 31% to 17% in an integrated primary care setting by offering flexible slots and calling rather than texting the clients who missed most often.

Extra-Curricular Activities

Provide clinical supervision to 2 social work students a year on field placement.
Volunteer on a crisis text line, taking about 4 shifts a month.
Serve on a regional behavioural health workforce committee representing 11 organizations.

Leadership

Supervise 2 social work students a year through 900 hours of field placement each.
Trained 12 colleagues on the 72-hour post-discharge contact protocol.
Facilitate a monthly clinical consultation group of 9 case managers and clinicians.

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Legal Case Manager Resume Example

Meet Quentin Sowande, a legal case manager running 130 personal injury files from intake through settlement. This example is written for law firm practice specifically, measured in file volume, demand turnaround, records success, and client contact discipline.

Quentin Sowande

(813) 555-0147 ◇ Tampa, FL

quentin.sowande@example.com ◇ linkedin.com/in/quentin-sowande ◇ quentinsowande.com

Objective

Legal case manager running 130 active personal injury files from intake through settlement for 3 attorneys. Cut average time from treatment completion to demand package from 42 days to 16, and tracks about 2,400 medical record requests a year at a 96% first-request success rate. The client-facing half of a litigation practice, which is a different job from paralegal work.

Education

B.A. in Legal Studies, Hillsborough Line University 2013 – 2017

Coursework in Civil Procedure, Torts, Legal Research and Writing, and Evidence.

Certified Paralegal, National Association of Legal Assistants 2019

Also completed a 30-hour course in medical terminology and records review in 2021.

Skills

File Management

Intake to settlement workflow, deadline and statute tracking, file organisation, status reporting to attorneys, closure procedures

Medical & Damages

Medical record and bill requests, treatment tracking, lien identification, damages summaries, demand package preparation

Client Communication

Regular client contact cadence, expectation setting, treatment coordination, insurer correspondence, settlement explanation

Tools & Platforms

Filevine, Clio, Litify, Smart Advocate, Adobe Acrobat, DocuSign, Excel, Microsoft Teams

Experience

Legal Case Manager 04/2021 – Present

Hillsborough Crown Injury Law Tampa, FL

Manage 130 active personal injury files from intake through settlement for 3 attorneys.
Cut average time from treatment completion to demand package from 42 days to 16.
Request and track about 2,400 medical records a year at a 96% first-request success rate.

Case Manager 06/2018 – 03/2021

Tampa Bay Line Legal Group Tampa, FL

Handled 90 open files, coordinating client contact, medical treatment, and insurer correspondence.
Maintained client contact every 21 days on 100% of files, lifting client satisfaction to 4.7 of 5.
Prepared 220 demand packages across 3 years, of which 180 settled without litigation.

Legal Assistant 07/2017 – 05/2018

Tampa Bay Line Legal Group Tampa, FL

Supported 2 attorneys across about 70 active files, drafting correspondence and scheduling.
Processed roughly 60 new client intakes a month, opening files and gathering initial documentation.
Built the file checklist that a team of 9 adopted for every new matter.

Projects

Demand Turnaround. Took time from treatment completion to demand package from 42 days to 16 by requesting records during treatment rather than after it. The delay had never been in drafting, it was in waiting for providers.

Records Request Process. Raised first-request success on about 2,400 annual record requests to 96% by building provider-specific templates covering each facility's authorisation quirks. Repeat requests had been the single largest source of file delay.

Client Contact Standard. Set a 21-day contact rule on every open file, kept at 100%. Client satisfaction reached 4.7 of 5, and the most common complaint about injury firms, silence, stopped appearing in reviews.

Extra-Curricular Activities

Volunteer at a legal aid clinic 1 Saturday a month, assisting with about 15 intakes each time.
Serve on the education committee of a regional paralegal association with about 200 members.
Completed 20 hours of continuing legal education a year across 4 years.

Leadership

Train 4 new case managers a year on the intake to settlement workflow.
Built the provider-specific records templates now used across a firm of 22 staff.
Set the 21-day client contact standard now applied to all 130 active files.

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RN Case Manager Resume Example

Meet Genevieve Halstead, a registered nurse case manager handling discharge planning and utilization review on a 32-bed unit. This example covers hospital-based practice, where length of stay and 30-day readmissions are the measures that count.

Genevieve Halstead

(859) 555-0181 ◇ Lexington, KY

genevieve.halstead@example.com ◇ linkedin.com/in/genevieve-halstead ◇ genevievehalstead.com

Objective

Registered nurse case manager handling discharge planning and utilization review for a 32-bed medical surgical unit, about 55 patients a week. Cut average length of stay from 5.4 days to 4.1 across 4 years and reduced 30-day readmissions from 18% to 11% through follow-up calls within 48 hours. Six years of bedside nursing came first, which is why the discharge plans are realistic.

Education

Bachelor of Science in Nursing, Bluegrass Line University 2009 – 2013

Holds an active Kentucky registered nurse license and Basic Life Support certification.

Accredited Case Manager, American Case Management Association 2020

Also completed 30 hours of training in utilization review criteria and appeals in 2022.

Skills

Discharge Planning

Discharge readiness assessment, post-acute placement, home health and durable equipment arrangement, family education, transition follow-up

Utilization Review

Medical necessity criteria, InterQual and MCG application, payer authorisation, concurrent review, denial and appeal support

Clinical

Medical surgical nursing, patient assessment, interdisciplinary rounds, care plan development, escalation criteria

Tools & Platforms

Epic, Cerner, InterQual, MCG Health, Allscripts, Excel, Microsoft Teams

Experience

RN Case Manager 02/2019 – Present

Bluegrass Crown Medical Center Lexington, KY

Handle discharge planning and utilization review for a 32-bed unit, about 55 patients a week.
Cut average length of stay on the unit from 5.4 days to 4.1 across 4 years.
Reduced 30-day readmissions from 18% to 11% through follow-up calls within 48 hours of discharge.

Registered Nurse, Medical Surgical 06/2015 – 01/2019

Bluegrass Crown Medical Center Lexington, KY

Provided direct care to 5 or 6 patients per shift on a 32-bed medical surgical unit.
Precepted 9 new graduate nurses across 3 years, all completing orientation on schedule.
Served on the unit practice council that reduced medication administration errors by 46%.

Registered Nurse 07/2013 – 05/2015

Kentucky River Line Community Hospital Winchester, KY

Cared for 6 patients per shift on a 24-bed unit at a 90-bed community hospital.
Completed about 300 admission assessments a year, including medication and fall risk screening.
Trained 6 nursing assistants on documentation and vital sign escalation criteria.

Projects

Readmission Follow-Up. Introduced a call within 48 hours of discharge covering medications, follow-up appointments, and equipment delivery. Thirty-day readmissions fell from 18% to 11%, most often because a prescription had never been collected.

Length of Stay Reduction. Took average length of stay from 5.4 days to 4.1 by starting discharge planning at admission and identifying post-acute placement barriers on day 1 rather than on the day of discharge.

Authorisation Turnaround. Rebuilt the concurrent review routine so payer authorisations are submitted with clinical documentation attached, which cut avoidable denials and the appeals that followed them.

Extra-Curricular Activities

Volunteer at a free health clinic 1 Saturday a month, supporting about 25 patient visits.
Serve on the hospital transitions of care committee representing 6 units.
Precept 2 nursing students a year through clinical rotations.

Leadership

Precepted 9 new graduate nurses and 2 case managers across 10 years.
Led the transitions of care work that cut readmissions on the unit from 18% to 11%.
Represent case management in daily interdisciplinary rounds with a team of 11.

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Nurse Case Manager Resume Example

Meet Rodrigo Villalobos, a nurse case manager in workers compensation with a caseload of 42 injured workers. This example is deliberately field-based rather than hospital-based, measured in return to work rates, claim duration, and medical cost.

Rodrigo Villalobos

(775) 555-0116 ◇ Reno, NV

rodrigo.villalobos@example.com ◇ linkedin.com/in/rodrigo-villalobos ◇ rodrigovillalobos.com

Objective

Nurse case manager in workers compensation, managing a caseload of 42 injured workers across 3 states. Returns 78% of workers to some form of duty within 60 days against a book average of 61%, and cut average claim medical cost by $8,400 across 220 closed files through earlier treatment coordination. Field case management, which is a different setting from hospital-based case management.

Education

Bachelor of Science in Nursing, Washoe Line University 2007 – 2011

Holds an active Nevada registered nurse license with multistate privileges.

Certified Case Manager, Commission for Case Manager Certification 2016

Also holds a Certified Occupational Health Nurse credential, earned in 2013.

Skills

Workers Compensation

Claim medical management, treatment plan review, independent medical examination coordination, jurisdictional rules, cost containment

Return to Work

Functional capacity review, modified duty design, employer negotiation, restriction communication, transitional duty tracking

Clinical

Musculoskeletal injury knowledge, medication and therapy review, provider communication, injury triage, occupational health nursing

Tools & Platforms

Origami Risk, Mitchell, Official Disability Guidelines, Excel, Microsoft Teams, secure claims portals

Experience

Nurse Case Manager 05/2018 – Present

Truckee Crown Risk Services Reno, NV

Manage a workers compensation caseload of 42 injured workers across 3 states.
Return 78% of workers to some form of duty within 60 days against a book average of 61%.
Cut average claim medical cost by $8,400 across 220 closed files through earlier treatment coordination.

Field Case Manager 07/2014 – 04/2018

Washoe Line Occupational Health Reno, NV

Handled 55 open claims, attending about 30 medical appointments a month with injured workers.
Coordinated return to work plans with 90 employers across 4 years.
Reduced average claim duration from 148 days to 96 across a caseload of 55.

Occupational Health Nurse 06/2011 – 06/2014

Sierra Crown Manufacturing Sparks, NV

Provided on-site care and injury triage for a plant of 900 employees across 3 shifts.
Cut recordable injuries from 34 a year to 19 through triage and 6 ergonomic changes.
Managed about 120 workers compensation claims a year from first report to closure.

Projects

Early Coordination Model. Cut average medical cost by $8,400 across 220 closed claims by making contact with the worker and treating provider within 3 days of injury rather than at the first review point. Delay was consistently the most expensive variable.

Modified Duty Programme. Built transitional duty options with 90 employers so restricted workers had somewhere to return to. Return to duty within 60 days reached 78% against a 61% book average.

Plant Injury Reduction. Took recordable injuries at a 900-employee plant from 34 a year to 19 by triaging on site and pushing 6 ergonomic changes that the injury pattern data pointed to directly.

Extra-Curricular Activities

Serve on the board of a regional occupational health nurses association with about 90 members.
Volunteer first aid coverage at about 8 community events a year.
Present at regional risk management seminars once or twice a year on early intervention.

Leadership

Mentor 3 new field case managers a year through their first 20 claim assignments.
Built the modified duty framework now used with 90 employer clients.
Trained 24 supervisors at a 900-employee plant on injury reporting and early triage.

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